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Senior Associate Engineer in Buffalo, NY at TeamHealth

Date Posted: 4/10/2019

Job Snapshot

Job Description

JOB DESCRIPTION OVERVIEW:

The Senior Associate Engineer (SAE) is responsible for ensuring the stability, integrity and efficient operation of information systems that support organizational functions. This is achieved by monitoring, maintaining, supporting, optimizing, and implementing IT software, operating systems, and hardware while collaborating with internal customers, teammates, and system vendors. Assignments may include, but are not limited to, projects involving PCs, servers, networking, telecom, software applications, and mobile technology. The SAE must also participate in an after-hours on-call support rotation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide customer support for IT applications and hardware.
  • Respond to, troubleshoot, and resolve IT support requests in a timely manner.
  • Document and close support requests in an ITSM system.
  • Communicate with internal customers and external vendors to resolve IT issues.
  • Support, install, implement, and update IT applications and hardware.
  • Identify and reduce technical issues in existing applications.
  • Participate in on-call support rotation every other week.
  • Perform special projects and other duties as assigned.

 

Job Requirements

QUALIFICATIONS / EXPERIENCE:

  • Bachelor’s (4-year) degree in a technical major, such as computer science or information systems. Will consider a combination of education and experience in place for a four-year degree.
  • A minimum of 2 years of experience supporting, troubleshooting, and maintaining IT applications and hardware.
  • Excellent problem solving skills with the ability to troubleshoot technical problems and provide solutions
  • Ability to work independently with minimal direction or supervision
  • Demonstrated ability to communicate effectively (both oral and written)
  • Excellent interpersonal skills with an orientation towards professionalism and customer service
  • Possess a high aptitude for learning with the ability to quickly adapt to new technologies
  • Experience in coordinating simultaneous assignments, following work priorities, meeting project deadlines, and coordinating personal work schedule
  • Responsibilities require occasional evening and weekend work, sometimes with little advance notice, and participation in an on-call rotation
  • Allscripts Professional EHR and Practice Management experience a plus.
  • Experience in healthcare industry a plus.
  • Experience with Microsoft Windows Server and Active Directory.
  • Experience with Microsoft Windows desktop operating systems.
  • Experience with Microsoft Office applications.
  • Solid understanding of basic networking.
  • PowerShell scripting

 PHYSICAL / ENVIRONMENTAL DEMANDS:

  • Prolonged sitting
  • Prolonged work on a computer
  • Occasional lifting/carrying (50 pounds or less)
  • Availability to perform work outside of regular business hours
  • Frequent travel to local clinics (Buffalo and Rochester areas)
  • Occasional travel to remote sites

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.

DISCLAIMER:

Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.