We offer Paid Training. Training is 3 months, On-site at our West Hills Billing Center, 91304.
Only apply if you can commit to training On-Site and you have 1 Year of Medical Billing Experience & Call Center Experience
Available Shift:
- Monday- Friday 7:00am-3:30pm PST
Benefits:
- GENEROUS Personal Time Off
- 8 Paid Holidays per year
- Quarterly bonus plans- gives you the chance to add to your income!
- Business casual dress code- we want you to feel comfortable at work!
- Learning and Development- from Patient Registration to Billing, internal subject matter experts offer ongoing training to get you up to speed.
- Flexible work schedule
What You'll Love About TeamHealth:
- Wellness programs- Our LiveWell program focuses on supporting you with all of your well-being needs so you can thrive Physically, Emotionally, Socially, and Financially!
- On-site Gym. We offer free workout classes and free gym access to all employees!
- Work that Stays at Work. Your time off is yours!
- Health Benefits. Medical with HSA and FSA options, dental, vision, and life insurance.
- Prepare for the Future. 401K program (Discretionary matching funds available)
- Free Coffee Everyday. Every month you get a chance to try a different blend from around the world!
- Fun Monthly Activities. There's always something fun going on in our building to make work more enjoyable!
JOB DESCRIPTION OVERVIEW:
This position is primarily responsible for answering patient inquires with exceptional customer service while maintaining positive patient relations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide service to patients in a professional manner
- Carefully manipulate customer data in a computer workstation environment
- Provide excellent, concise communication
- Assess patient’s requests
- Comply with departmental policies and procedures
- Resolve customer issues
- Answer and document all telephone inquire
- Learn and understand ETM software operation
- Learn and understand billing and account operations of Service Center
- Answers and documents all telephone inquiries.
- Researches and responds to patient’s inquiries regarding the status of their account.
- Resolves problems and concerns regarding patients’ bills.
- Updates patients’ coverage as needed.
- Prints Courtesy Claims and Itemized Bills.
- Arranges financial agreements with patients using budget plan as needed.
- Rebills accounts after receiving insurance information.
- Forwards all Workers’ Compensation accounts to the appropriate representative.
- Requests support from Patient Services Representative Supervisor or Senior Patient Service Representative for unusual circumstances.
- Performs any and all duties as directed by management.
