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Patient Services Representative in Los Angeles, CA at TeamHealth

Date Posted: 3/22/2024

Job Snapshot

Job Description

We offer Paid Training. Training is 3 months, On-site at our West Hills Billing Center, 91304.

Only apply if you can commit to training On-Site and you have 1 Year of Medical Billing Experience & Call Center Experience

Available Shift:

  • Monday- Friday 7:00am-3:30pm PST

Benefits:

  • GENEROUS Personal Time Off
  • 8 Paid Holidays per year
  • Quarterly bonus plans- gives you the chance to add to your income!
  • Business casual dress code- we want you to feel comfortable at work!
  • Learning and Development- from Patient Registration to Billing, internal subject matter experts offer ongoing training to get you up to speed.
  • Flexible work schedule

What You'll Love About TeamHealth: 

  • Wellness programs- Our LiveWell program focuses on supporting you with all of your well-being needs so you can thrive Physically, Emotionally, Socially, and Financially!
  • On-site Gym. We offer free workout classes and free gym access to all employees!
  • Work that Stays at Work. Your time off is yours!
  • Health Benefits. Medical with HSA and FSA options, dental, vision, and life insurance.
  • Prepare for the Future. 401K program (Discretionary matching funds available)
  • Free Coffee Everyday. Every month you get a chance to try a different blend from around the world!
  • Fun Monthly Activities. There's always something fun going on in our building to make work more enjoyable!

JOB DESCRIPTION OVERVIEW:

This position is primarily responsible for answering patient inquires with exceptional customer service while maintaining positive patient relations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide service to patients in a professional manner
  • Carefully manipulate customer data in a computer workstation environment
  • Provide excellent, concise communication
  • Assess patient’s requests
  • Comply with departmental policies and procedures
  • Resolve customer issues
  • Answer and document all telephone inquire
  • Learn and understand ETM software operation
  • Learn and understand billing and account operations of Service Center
  • Answers and documents all telephone inquiries.
  • Researches and responds to patient’s inquiries regarding the status of their account.
  • Resolves problems and concerns regarding patients’ bills.
  • Updates patients’ coverage as needed.
  • Prints Courtesy Claims and Itemized Bills.
  • Arranges financial agreements with patients using budget plan as needed.
  • Rebills accounts after receiving insurance information.
  • Forwards all Workers’ Compensation accounts to the appropriate representative.
  • Requests support from Patient Services Representative Supervisor or Senior Patient Service Representative for unusual circumstances.
  • Performs any and all duties as directed by management.

 

Job Requirements

QUALIFICATIONS / EXPERIENCE:

  • High school diploma or equivalent required
  • Previous worked in customer service
  • One to two years’ experience in medical billing with an emphasis on extensive patient relations is a plus
  • Complete ETM training program.
  • Excellent interpersonal, organization, oral and written communication skills required

Competitive Compensation, with an estimated salary range of $18.67/hr to $20.00/hr.

https://www.teamhealth.com/california-applicant-privacy-notice/

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