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Patient Services Representative in Los Angeles, CA at TeamHealth

Date Posted: 3/22/2024

Job Snapshot

Job Description

We offer Paid Training. Training is 3 months, On-site at our West Hills Billing Center, 91304.

Only apply if you can commit to training On-Site and you have 1 Year of Medical Billing Experience & Call Center Experience

Available Shift:

  • Monday- Friday 7:00am-3:30pm PST


  • GENEROUS Personal Time Off
  • 8 Paid Holidays per year
  • Quarterly bonus plans- gives you the chance to add to your income!
  • Business casual dress code- we want you to feel comfortable at work!
  • Learning and Development- from Patient Registration to Billing, internal subject matter experts offer ongoing training to get you up to speed.
  • Flexible work schedule

What You'll Love About TeamHealth: 

  • Wellness programs- Our LiveWell program focuses on supporting you with all of your well-being needs so you can thrive Physically, Emotionally, Socially, and Financially!
  • On-site Gym. We offer free workout classes and free gym access to all employees!
  • Work that Stays at Work. Your time off is yours!
  • Health Benefits. Medical with HSA and FSA options, dental, vision, and life insurance.
  • Prepare for the Future. 401K program (Discretionary matching funds available)
  • Free Coffee Everyday. Every month you get a chance to try a different blend from around the world!
  • Fun Monthly Activities. There's always something fun going on in our building to make work more enjoyable!


This position is primarily responsible for answering patient inquires with exceptional customer service while maintaining positive patient relations.


  • Provide service to patients in a professional manner
  • Carefully manipulate customer data in a computer workstation environment
  • Provide excellent, concise communication
  • Assess patient’s requests
  • Comply with departmental policies and procedures
  • Resolve customer issues
  • Answer and document all telephone inquire
  • Learn and understand ETM software operation
  • Learn and understand billing and account operations of Service Center
  • Answers and documents all telephone inquiries.
  • Researches and responds to patient’s inquiries regarding the status of their account.
  • Resolves problems and concerns regarding patients’ bills.
  • Updates patients’ coverage as needed.
  • Prints Courtesy Claims and Itemized Bills.
  • Arranges financial agreements with patients using budget plan as needed.
  • Rebills accounts after receiving insurance information.
  • Forwards all Workers’ Compensation accounts to the appropriate representative.
  • Requests support from Patient Services Representative Supervisor or Senior Patient Service Representative for unusual circumstances.
  • Performs any and all duties as directed by management.


Job Requirements


  • High school diploma or equivalent required
  • Previous worked in customer service
  • One to two years’ experience in medical billing with an emphasis on extensive patient relations is a plus
  • Complete ETM training program.
  • Excellent interpersonal, organization, oral and written communication skills required

Competitive Compensation, with an estimated salary range of $18.67/hr to $20.00/hr.


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