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Sr Billing System Support Coordinator - 4419 in Knoxville, TN at TeamHealth

Date Posted: 6/6/2024

Job Snapshot

Job Description

Named among “The World’s Most Admired Companies" by Fortune Magazine
Named among "America's 100 Most Trustworthy Companies" by Forbes magazine.
Named among “Great Places to Work" by Becker’s Hospital Review

  • Career Growth Opportunities
  • Convenience market on site
  • Benefit Eligibility (Medical/Dental/Vision/Life) the first of the month following 30 days of employment.
  • 401K program (Discretionary matching funds available)
  • Dental plans & Vision plans
  • GENEROUS Personal time off
  • Eight Paid Holidays per year
  • Business casual dress code



The primary objective of this position is to manage IDX dictionary file set up, ensure claim issues and TES edits are reported, tested, and signed off in a timely manner, produce reports, and ensure appropriate processes are followed and accuracy is maintained. Assist in monitoring employee’s quality, speed, and efficiency. Assist departmentally with other roles and responsibility when needed.



  • Manage workflow with the Billing System Support Coordinator, EDI/ERA, PE, and Website Coordinator email inboxes to ensure requests are submitted and completed in a timely manner with accuracy
  • Maintain and complete any assigned emails in box
  • Create and maintain accuracy of existing departmental policies
  • Send applicable templates including supporting documentation for IDX Dictionary additions and modifications
  • Research, report, and test problems or changes with carrier claim logic
  • Research, report, or update TES and Claim Edits as needed
  • Analyze and complete OnBase reports for claim issues, TES Edits and participate in biweekly meetings
  • Perform Month End close process
  • Maintain and create Billing Areas and Groups in the IDX Dictionary
  • Work with the Patient Services Manager, Provider Enrollment, and the division(s) to obtain the necessary information to create or modify a group or billing area for a new start-up
  • Train and assist other areas within the department when needed
  • Generate queries or Informatics reports as requested as well as the required monthly affiliate and Billing Center reports listed on the monthly, biweekly, and weekly schedule
  • Run automated scripts and macros
  • Research any issues or concerns to help problem solve and communicate effectively with the Billing System Support Supervisor
  • Complete any additional duties or request assigned by the Supervisor or other Management team
  • Communicates with other Billing Centers as needed and essential departments


Job Requirements


  • High School diploma or equivalent; some college preferred
  • One to three years’ experience in system or process training
  • Excellent computer skills, including advanced level knowledge of Microsoft Office Suite
  • Exceptional organizational skills with a high rate of accuracy necessary
  • Professional interpersonal demeanor with proven oral and written communication skills
  • Ability to prioritize and meet deadlines
  • Demonstrated experience requiring sound judgment and leadership skills
  • Knowledge of GE/IDX required
  • Additional training in medical reimbursement required
  • Ability to make occasional trips to Health Care Financial Services for training and development related to HCFS software applications



  • Job performed in a well-lighted, modern office setting
  • Occasional standing/bending
  • Occasional lifting/carrying (20lbs or less)
  • Some travel locally and overnight
  • Moderate stress
  • Prolonged sitting
  • Prolonged work on a PC/computer
  • Prolonged telephone work


This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, and fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.



Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.