Job Requirements

JOB QUALIFICATIONS

• Minimum of six years of customer relations experience preferred
• Knowledge of medical terminology a plus
• Exceptional organizational skills
• Excellent Client Service oriented, internal & external
• Health experience preferred but not required;
• Strong interpersonal skills to handle sensitive situations and confidential information using discretion, diplomacy and good judgment
• Ability to multi-task and prioritize workload
• Professional mannerism and appearance
• Excellent computer skills (Excel, Word, Microsoft Office)
• Superior communication skills – verbal and written

SUPERVISORY RESPONSIBILITIES:

None

PHYSICAL AND ENVIRONMENTAL DEMANDS

• Job performed in a well-lighted, modern office setting
• Occasional lifting/carrying (10 pounds or less)
• Prolonged sitting; with prolonged work in a computer/PC
• Office based position with rare or no travel required

DISCLAIMER:

Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.