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Practice Manager in Memphis, TN at TeamHealth

Date Posted: 3/7/2019

Job Snapshot

Job Description

JOB DESCRIPTION OVERVIEW:

This position offers Remote work possibility.

This position provides operational leadership including achievement of the program goals, providing quality of care, decision-making with financial impact on the organization and establishing positive customer service relationships with the TeamHealth Stakeholders, hospital and community, including client service support for contracted and employed clinicians.

The Program Administrator, under the direction of the Vice President, Operations (VPO), assists in ensuring operational performance of the contracts assigned to him/her.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Functions together with Vice President of Operations (VPO), Regional Medical Director (RMD) and Facility Medical Director (FMD) as a team to manage client based operations.
  • Works proactively to anticipate and manage day to day operational challenges, promoting strong positive client relationships.
  • Adheres to Clients for Life (CFL) philosophy and ensures standards of documentation are maintained in Client Retention Management (CRM) database.
  • Establishes and maintains positive relationships with client Web-of-Influence (WOI) members in accordance with CFL standards.
  • Ensures the resolution of client based problems. This includes assisting in solving problems related to clinician complaints and hospital/clinicians contracts and/or partnerships, financial issues, coding and billing issues, operational issues, recruiting issues, etc.
  • Works closely with the FMD and other TeamHealth Leadership to implement, monitor and follow-up on initiatives and services.
  • Participates in provider department meetings with the VPO, RMD and FMD and assists with agenda preparation and distribution of informational materials, as needed.
  • Participates in regional Monthly Operating Reviews (MOR) as directed by senior management
  • Participates in Business Development activities as directed by VPO and/or senior management
  • Resolves functional and administrative issues/problems related to services under purview of responsibility. Includes providing insight on client specific needs which may include recruiting, retaining clinicians, and assisting with maintaining community relations with client hospitals

Performs other special projects or additional responsibilities as may be directed

Job Requirements

QUALIFICATIONS / EXPERIENCE:

  • Any combination of education and experience that would demonstrate a high level of proficiency and advanced understanding of healthcare operations. Bachelor degree required.
  • Strong/advanced computer skills should include at a minimum: Word, Excel, and PowerPoint. Proficiency with spreadsheets, tables, and graphs is required.
  • Ability to communicate effectively (written and oral).
  • Demonstrates good customer service skills and ability to use tact and diplomacy in dealing with internal and external customers.
  • Demonstrates ability to positively handle confidential information appropriately, and maintain office workflow systems.
  • Minimum of one (1) year experience in a healthcare environment is required (i.e. hospital, physician’s office, health plan)
  • Willing to work occasional evenings and/or weekends attending physician programs as deemed appropriate
  • Performs other duties and responsibilities as assigned as contractually obligated with the client.

PHYSICAL / ENVIRONMENTAL DEMANDS:

  • Job is performed in well-lighted, modern office setting;
  • Occasional lifting/carrying (10 pounds or less);
  • Moderate to high travel (out-of-town and overnight);
  • Moderate to high stress levels;
  • Prolonged work hours (evening and weekend);
  • Prolonged sitting; and Prolonged work on a PC/computer.

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, facsimile) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.

DISCLAIMER:

Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.