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Medical Assistant, Patient Engagement Program in Knoxville, Tennessee, US at TeamHealth

Date Posted: 7/29/2020

Job Snapshot

Job Description

JOB DESCRIPTION OVERVIEW: 

AccessNurse is seeking individuals for the position of Medical Assistant to conduct assessment/support calls to patients involved in a COVID-19 Clinical Trial to ensure compliance with trial protocols. The Medical Assistant assures that communication with each patient is handled in a professional and tactful manner using approved scripting via call center software. This position reports to the Patient Coordinator Manager.

THIS IS A TEMPORARY OPPORTUNITY WITH THE POSSIBILITY OF A PERMANENT POSITION WITH ACCESSNURSE ONCE THE CLINICAL TRIALS ARE COMPLETE

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  • Upholds and supports the mission, objectives and policies of the AccessNurse.
  • Using approved scripting, collects patient’s responses/comments and enters the accurate, complete information in the transaction module and/or client software.
  • Displays tact and professionalism during all telephone encounters
  • Appropriately manages the patient population and clinical trial protocols, ensuring timely calls.
  • Creates a record of all call attempts, activities and outcomes in call center software.
  • Thoroughly documents call conversations, including pertinent points of concern and notation of education/intervention conducted to assist the patient.
  • Uses appropriate discretion and documentation of escalations to designated point of contact for clinical concerns/issues.
  • Develops and maintains a positive work climate and supports the overall team efforts of the AccessNurse.
  • Openly communicates issues of concern to management team members.
  • Works independently and efficiently, and recognizes and deals with priorities.
  • Maintains confidentiality of all protected health information and other AccessNurse related information.
  • Participates in staff development activities including orientation, continuing education opportunities, and staff meetings.
  • Performs other outbound patient call initiatives as assigned or directed.

 

Job Requirements

QUALIFICATIONS / EXPERIENCE:

  • 1+ years’ experience working as a Medical Assistant in a clinical setting.
  • Demonstrated success working in a team environment focused on meeting organization goals and objectives is necessary.
  • Medical Assistant certification preferred.
  • Previous customer service and/or medical office experience preferred.
  • Professional, courteous telephone voice
  • Demonstrate an awareness of self, responsibility, and accountability for own professional practice
  • Exhibit effective communication methods and skills, using lines of authority appropriately
  • Motivation for self-direction
  • Excellent organizational skills
  • Excellent computer skills

SUPERVISORY RESPONSIBILITIES:

  • None

PHYSICAL / ENVIRONMENTAL DEMANDS: 

  • Job performed in remote home setting.
  • Visual and Auditory acuity
  • Manual and finger dexterity
  • Occasional stress
  • Frequent work on a PC/Computer
  • Prolonged telephone work and prolonged sitting

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions.