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Manager, EIT Hospital Services in Knoxville, Tennessee, US at TeamHealth

Date Posted: 9/26/2019

Job Snapshot

Job Description


The HS/PAC Manager is a key member of EIT team responsible management of HS/PAC IT projects and the management of the project portfolio including planning, road mapping, design, delivery, and project support. The HS/PAC Manager will act as a business partner and liaison to teams within the corporate structure for IT initiatives. Strong analytical and project lifecycle management skills are required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements. The HS/PAC Manager is an experienced leader with demonstrated success supporting a healthcare-focused organization.


  • Evaluate, assess, plan, and implement, in partnership with business partner teams, projects approved through the IT governance process;
  • Works with key stakeholders to develop optimal project portfolio plans including project prioritization and sequencing;
  • Seek opportunities for business process improvement through the introduction of new technology solutions that will enable streamlined operations;
  • Working with independence, oversee a wide variety of projects and activities of varying size and scope;
  • Provide full range of end-to-end project management & delivery services such as: define project scope and objectives, maintain project schedules and communicate regarding project status to stakeholders;
  • Estimate time requirements, establish deadlines, and monitor milestone completion;
  • Meet with appropriate personnel for periodic reviews of prototypes and final products;
  • Facilitate issue resolution in a timely fashion, removing roadblocks for project team to meet project objectives;
  • Elicit detailed solution requirements using interviews, document analysis, surveys, site visits, business process analysis and use cases; prepare requirements documents, ensuring traceability, and shepherd requirements through the design and implementation processes;
  • Partner with solution architecture to ensure solution recommendations meet business needs and objectives. Ensure business requirements are effectively surfaced and captured; Collaborate with internal and external technical resources, as well as subject matter experts, to establish the comprehensive technical vision for a solution;
  • Coordinate the creation of end-user and support staff training materials;
  • Identify vendors, coordinate demos and guide decision-making process with third-party business partners;
  • Ensure the successful completion of security and system testing prior to go-live, communicating any discovered risks in a timely manner;
  • Ensure timely, smooth, and successful handoff of new project builds to operational resources upon project completion.


Job Requirements


  • Bachelor’s Degree in Organizational Development or Management, Information Technology, Engineering, Business Administration, or related field is required;
  • A minimum of five (5) years’ recent experience in project management involving projects crossing multiple business functions and software applications.
  • Experience with a broad range of IT project types from infrastructure to application development is necessary.
  • Experience with implementation of commercial off-the-shelf applications both on premise and cloud-based is highly desired. Technical writing, software development, software quality assurance, agile software development, and business analyst experience a plus. Experience in healthcare is a plus. PMP or other professional certification preferred;
  • Familiarity with CMS (Center for Medicare & Medicaid Services) reporting requirements preferred;
  • Effective at working autonomously and delivering through a diverse network of vendors and delivery partners;
  • Demonstrated ability to manage issues and risks collaboratively and respectfully with high-quality project delivery achievements;
  • Ability to communicate complex technology concepts to executive management and the end-users in a way that is connected to business objectives;
  • Ability to influence and collaborate at all levels of the organization;
  • Strong customer orientation, highly collaborative, positive and energetic, detail oriented, skilled at managing multiple initiatives and priorities successfully.


  • Yes


  • Prolonged work on a PC/computer;

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, and fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.


The information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.