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Clinical Applications Trainer in Los Angeles, California, US at TeamHealth

Date Posted: 10/31/2019

Job Snapshot

Job Description

JOB DESCRIPTION OVERVIEW:

The Clinical Applications/EHR Trainer is responsible for the application training and providing support for the effective use of the charge capture or electronic health record software system from the clinical and staff user perspective.  Functions include developing training curriculum and lesson plans to train program staff in charge capture/EHR use, champion and support charge capture/EHR use via frequent attendance at Staff meetings, conferences, and other clinical activities, demonstration and coaching, with the software, and other forms of visible support, and provide on-going support and training. Travel to sites and other locations required. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Work closely with clinicians to train on the use of a charge capture application or EHR
  • Develop and deliver training curriculum and lesson plans to train staff in charge capture/EHR use;
  • Conducts technical training for end users of software applications;
  • Responding/troubleshooting user issues and determine resolution and best practices;
  • Defines application problems by conferring with users; evaluating procedures and processes;
  • Developing, testing, documenting and implementing solutions and enhancements to meet user needs;
  • Working with various departments and end users to identify, document, communicate and enhance standard business processes;
  • Work collaboratively with external TeamHealth consultants and vendors to rectify problems that occur during deployment and maintenance process;
  • Serve as subject matter expert in the use of the software applications;
  • Oversee and perform form development and forms modification to allow custom form usage at program level;
  • Participate in testing for system upgrades;
  • May perform special assignments and other related tasks as assigned.

 

Job Requirements

QUALIFICATIONS / EXPERIENCE:      

  • Bachelor’s Degree in Healthcare or related field;
  • Minimum 1 year of Charge Capture Application/Electronic Health Record experience;
  • Experience in the healthcare industry preferred;
  • Excellent interpersonal skills;
  • Excellent presentation skills;
  • Excellent verbal and written communication skills;
  • Excellent organizational skills;
  • Good computer skills (word-processing, spreadsheet and database management);
  • Ability to support multiple persons, tasks and deadlines;
  • Ability to handle stress and conflict; and
  • Ability to work with minimal direction and supervision.

PHYSICAL / ENVIRONMENTAL DEMANDS:

  • Frequent travel (out-of town and overnight; via vehicle and commercial/commuter airplanes);
  • Occasional lifting, bending, standing, stooping and reaching;
  • Moderate to prolonged sitting;
  • Moderate to prolonged work at a PC/Computer; and
  • Provide on-call services on a rotation basis as assigned by Supervisor.

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.

DISCLAIMER:

Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.