This site uses cookies. To find out more, see our Cookies Policy

Practice made perfect

Join Our Talent Network

Benefits Coordinator in Knoxville, TN at TeamHealth

Date Posted: 5/13/2019

Job Snapshot

Job Description

JOB DESCRIPTION OVERVIEW:

This position is responsible for day-to-day coordination of new employee enrollments and enrollment changes and administrative support to the benefits department.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Assists employees with benefits enrollment and questions, reviews and approves all benefit enrollments, and changes made by employees in the Benefit Admin system daily.
  • Reviews and approves qualifying events and any applicable documentation that has been submitted through the Benefit Admin system. Follows up on missing information and verifies correct documentation for the event.
  • Answers the telephone for the Benefits Line and assists employees with a variety of questions and issues. Seeks to resolve issues or route to appropriate person for resolution, provides adequate follow-up and response to caller on a timely basis.
  • Responsible for monitoring the benefits email in-box to assist employees with their benefits questions and requests in a timely manner.
  • Provides general information to vendors regarding employee information requests and documentation.
  • Assist employees with completing forms for Medicare, creditable coverage and portability/conversion paperwork.
  • Scans and files any documents related to benefits. Keeps records organized
  • Stays current on TeamHealth Benefits in order to answer questions and respond to employees.
  • Responsible for maintaining supplies for the benefits area.
  • Completes audits and processes any data entry related to audits that are assigned.
  • Mail out SERP checks.
  • Completes other projects and tasks as assigned.


TEAMWORK:

  • Participates in an integrated work team as a responsible team member.
  • Assists in the facilitation of the team process at TeamHealth by serving as an active member of the team. This includes attending all team related meetings; participating in developing and implementing center-wide and team goals; participating in problem-solving and decision making; supporting corporate and center management decisions; being flexible and adaptable to change; establishing trust and respect for other team members; placing team needs first; and by completing all necessary training.
  • Follows the norms and guidelines established by the team for communication, production, efficiency, conflict resolution, decision-making, problem-solving, and interpersonal relations.

 

Job Requirements

QUALIFICATIONS / EXPERIENCE:

  • Minimum of one (1) year customer service experience, preferably in benefits;
  • Excellent computer skills (word-processing, spreadsheet); Lawson system experience preferred;
  • Excellent interpersonal skills as well as judgment and decision-making skills;
  • Excellent organizational skills with strong attention to detail
  • Excellent communication skills (verbal/written);
  • Excellent analytical skills;
  • Ability to function as part of a team yet work with minimal direction/supervision;
  • Ability to work in a fast-paced, dynamic work environment.

SUPERVISORY RESPONSIBILITIES:

  • None

PHYSICAL / ENVIRONMENTAL DEMANDS:

  • Job performed in a well-lighted, modern office setting;
  • Occasional lifting/carrying (20 pounds or less);
  • Occasional standing/bending/stooping/reaching;
  • Prolonged sitting; and
  • Prolonged work in a computer/PC.  
  • The information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.

DISCLAIMER:

Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.