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Performance & Innovations Consultant, Hospital Medicine in Remote at TeamHealth

Date Posted: 3/13/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Remote
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/13/2020

Job Description

JOB DESCRIPTION OVERVIEW:

The Performance & Innovations Consultant (PIC) is responsible for working with the Senior Vice President of Performance Improvement, designated PIC leaders and team members of the different service lines, Group Executive Leadership, and Regional Performance Director on select PIC priority sites and national PI initiatives within the organization. The PIC supports and works directly with the operational triads, comprised of Regional Medical Directors (RMD), Vice Presidents of Operations (VPO), and Facility Medical Directors (FMD) to provide performance improvement consultation, interventions, resources, and support. The PIC is responsible for monitoring the on-going performance of the contracts within their assigned group and providing strategic and tactical support to the operational leadership teams and clients, while providing the appropriate resources and expertise that can help improve or enhance operational performance.

 

Consult services can include but is not limited to operational assessments, Lean/Kaizen event facilitation, flow modeling, demand to capacity analysis, leadership /staff /team development, and patient experience coaching as well as other innovations and operational best practices, such as the 360 assessments. The PIC also aids in the development of and presentation of virtual tools that the triads can utilize in implementing the best practice tactics related to throughput, patient and employee satisfaction, and effective teamwork. The PICs also support integration activities between service lines in priority contracts.

 

The Performance & Innovations Consultant (PIC) position is a remote working position with heavy monthly travel to hospital facilities.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Helps the group and regional leaders prioritize the assessment/coaching opportunities and provide operational improvement recommendations plan for select contracts or healthcare systems within his/her designated service line or region, ensuring that goals are aligned with TeamHealth strategic objectives.
  • Performs operational assessments and PI interventions and support on requested priority sites, health care systems or start-ups, incorporating data review and analysis, on-site observations, and interviews with TeamHealth leadership and hospital stakeholders.
  • Coaches TeamHealth and Client stakeholders on key tactics and processes to improve efficiency and achievement of established/desired goals. Assists with and supports the change management process and helps train others (train-the-trainer) on essential functions as part of the change process
  • Prepares written reports for TeamHealth and hospital leaders on the consults completed that adheres to defined standards of documentation and time targets ensuring consistency, accuracy, and professionalism.
  • Provides operational analyses, team support, conflict resolution, and team building among diverse stakeholders.
  • Provides customized training for leaders, staff and other stakeholders as needed to enhance the operational performance and leader/staff development that can help in achieving desired goals and results.
  • Maintains and supports database and required reports for all consults provided (e.g. assessments and operational improvement related activities) with entry of all required information that includes, facility name measures of success, timetable for evaluation of results, and evaluation of results
  • Participates as an integral member of the regional/divisional leadership team.
  • Identifies training needs of triads and client leaders and staff that can aid in operational effectiveness or improvement.
  • Performs other duties as assigned

 

Job Requirements

QUALIFICATIONS / EXPERIENCE:

  • Previous experience in hospitalist medicine programs required. 
  • Nursing background and experience preferred. Healthcare background and experience required.
  • Master’s Degree in Nursing, Business or Healthcare Administration or related field required. (Candidates working on Master’s Degree may be considered.)
  • Minimum 7 years in emergency/acute/peri-operative care nursing/healthcare experience required, to include leadership experience as a manager/director and/or other related roles.
  • Extensive knowledge and expertise regarding operations, leadership, workflow, change management, teamwork, and employee and patient satisfaction
  • Knowledge / certification in LEAN, Six Sigma and Project Management required.
  • Ability to analyze data and provide appropriate consultative support regarding workflow design, and employee and patient satisfaction required.
  • Excellent computer skills (Word, Excel and PowerPoint)
  • Excellent critical-thinking, decision-making and creative problem-solving and adaptability skills required.
  • Excellent communications skills (oral and written) required.
  • Excellent interpersonal skills; ability to communicate effectively with web of influence members within and outside of the organization (i.e., C-Suite, ED Manager, ED Staff, Physicians, Providers)
  • Excellent leadership, effective facilitation skills and follow-through; ability to negotiate win-win situations
  • Excellent presentation skills
  • Ability to collaborate with others
  • Ability to handle stress and conflict

SUPERVISORY RESPONSIBILITIES:

  • None

PHYSICAL / ENVIRONMENTAL DEMANDS:

  • Job performed in hospital settings related to assessments and consults.
  • Occasional lifting/carrying (10 pounds or less)
  • Prolonged sitting; with prolonged work in a computer/PC
  • Occasional work in evenings and on weekends
  • Frequent travel (out-of-town and overnight)

This position may require manual dexterity and/or frequent use of the computer, telephone, ,calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.

 

DISCLAIMER:

 

Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.