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Patient Registration Manager in Akron, OH at TeamHealth

Date Posted: 6/20/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Akron, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/20/2022

Job Description

TeamHealth is a physician-led, patient-focused company. Founded by doctors, for doctors, our success stems from the ingenuity, dedicated teamwork and integrity of our people. Our non-clinical associates are the ones that make TeamHealth tick. Whether you have your eye on the home office or one of our locations around the country, you can find your place here.

 

JOB DESCRIPTION OVERVIEW:

 

The Registration/Production Manager is responsible for the overall management of the Patient Registration, Eligibility, Clerical Support, and Front End Cross Coverage.  The Manager is directly responsible for daily workflow, ensuring that work is handled in an efficient and effective manner and also for the ensuring production and quality standards are met. Staffing, hiring, disciplinary action, training, and enforcing established policies are fundamental to the position. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

  • Manages the day to day performance of the Patient Registration, Eligibility, Clerical Support, and Front End Cross Coverage Departments through direct supervision Registration/Eligibility Supervisor, Clerical Supervisor, and Staff in other areas. This includes planning, organizing, directing and monitoring assigned areas.
  • Collaborates with the Supervisors, who interviews and hires, trains, leads, and motivates
  • Collaborates with the Supervisors regarding employee performance appraisals, salary adjustments and disciplinary actions.
  • Plans, organizes, and monitors front end workflow for the Akron BC to ensure all batches have been processed in time for the month end close.
  • Serves as the driving force for audits by ensuring audits are provided timely. This includes compliance, internal auditors and Carrier audits.
  • Maintains and updates AKBC policies and procedures as indicated. Ensures compliance with policies and procedures.
  • Monitors production standards to ensure that productive goals are achieved.
  • Maintains current technical competence in reports used to monitor work flow.
  • Develops long-range and short-range goals and objectives.
  • Assists with the preparation of the annual budget and monitors department performance in adhering to this budget.
  • Coordinates communication to assigned staff regarding productivity, quality, policies and procedures, and other pertinent information from HCFS Billing Operations.

 

  • Interfaces with all levels of management in the Akron BC, Other Billing Centers, Divisions and Corporate to problem solve and support the investigation and resolutions of issues and problems.
  • Participates as a member of the AKBC Management team.
  • Special projects/assignments as directed by the Assistant Vice President.

 

Job Requirements

  • Extensive knowledge of physician billing and reimbursement policies and governmental regulatory requirements.
  • 3-5 years in a management position.
  • 3-5 years’ experience in physician billing management.
  • Three to five years previous supervisory/management experience.
  • Extensive organizational, analytical, verbal and written communication skills required.
  • Able to work independently and with minimal supervision.
  • Exceptional organizational skills.
  • Computer literate.
  • Able to multi-task and prioritize.
  • Demonstrates sound judgment and leadership skills.
  • Extensive knowledge of physician billing and reimbursement policies and governmental regulatory requirements.
  • Extensive organizational, analytical, verbal and written communication skills required.
  • Able to work independently and with minimal supervision.
  • Exceptional organizational skills.
  • Computer literate.
  • Able to multi-task and prioritize.
  • Demonstrates sound judgment and leadership skills.

 

SUPERVISORY RESPONSIBILITIES:

 

  • Manages Patient Registration/Eligibility, Clerical Support, and Front End Cross Coverage Departments.

 

PHYSICAL / ENVIRONMENTAL DEMANDS:

 

Set in a pleasant, high-volume, fast-paced office environment.  Ability to meet closing deadlines and production standards is required.  Position involves extensive computer use. 

 

The job requires working over 40 hours frequently. Some travel may be required.

 

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