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Overprovisions Representative in Alcoa, TN at TeamHealth

Date Posted: 9/3/2021

Job Snapshot

  • Employee Type:
  • Location:
    Alcoa, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Join a team of dynamic, results oriented professionals!

Named among “The World’s Most Admired Companies" by Fortune Magazine
Named among "America's 100 Most Trustworthy Companies" by Forbes magazine
Named among “Great Places to Work" by Becker’s Hospital Review

  • Career Growth Opportunities
  • Convenience market on site
  • Benefit Eligibility (Medical/Dental/Vision/Life) the first of the month following 30 days of employment
  • 401K program (Discretionary matching funds available)
  • Employee Assistance Program
  • Referral Program
  • Dental plans & Vision plans
  • GENEROUS Personal time off
  • Eight Paid Holidays per year
  • Quarterly incentive plans
  • Business casual dress code
  • Free Parking
  • Free coffee daily
  • Employee of the month awards with monetary gift and parking space
  • Training Programs
  • Fitness Center with personal trainer on site
  • Awesome Facility with terrific amenities
  • Wellness programs
  • Flexible work schedule


This position is responsible for reviewing/processing GE reports and correspondence in ETM system related to credit balances, refund requests, recoups, payment research, and unidentified payments for Emergency service business line. As well as handling some customer service calls from insurance companies, patients and working with Fifth Third Bank. Maintains accuracy and production. The responsibilities of the position include, but are not limited to the following:


  • Processes guarantor, Medicare, Medicaid, Champus, Federal, and specific other situations for all groups to determine who is to be refunded.
  • Assembles appropriate documentation to validate refunds and forward to senior for approval.
  • Handles customer service calls that are transferred from NPSC or Patient Services.
  • Contacts insurance carriers/guarantors via phone call as necessary on credit balances, offsets, payment research invoices, mail correspondence, unidentified payments, and other reasons as needed.
  • Handles correspondence related to credit balances according to written procedures.
  • Processes transfer of payment.
  • Researches cancelled checks to determine if a check has been endorsed and cashed but not posted to the patient’s account.
  • Retrieves and processes NSF checks from the bank’s secured website.
  • Reports any consistent errors identified that affect accounts from being processed correctly.
  • Maintains knowledge of ETM system.
  • Processes special projects as assigned by Management.
  • Turns to supervisor or senior for unusual circumstances that may include refunds, offsets, unidentified, etc.
  • Participates in department meetings.
  • Other duties as assigned by Senior Representative, Overprovisions Supervisor and Patient Accounts Manager.


Job Requirements


  • High school diploma or equivalent required;
  • 6 months previous medical billing experience preferred;
  • Excellent communication skills both oral and written;
  • Proficiency in basic computer operations;
  • Must have ability to multi-task;
  • Excellent organizational skills including but not limited to general organizing, planning and time management;
  • Excellent follow-up skills;
  • Must demonstrate attention to detail;
  • Accurate 10-key by touch;
  • 40-45 WPM;
  • Saving and printing Excel spreadsheets;
  • Basic knowledge of operating office machinery;
  • Detail-oriented;
  • Effective telephone communication skills;
  • Ability to work in fast paced environment;
  • Ability to meet deadlines.


  • None


This job will be performed in a well-lighted and well-vented environment. Work is oriented around good visual skills.  Eye fatigue may be encountered as extended amount of time is spent in front of computer display terminal.

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week. Overtime may be required and can be mandated by Management.


Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.