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Operations Malpractice Coordinator in Knoxville, Tennessee, US at TeamHealth

Date Posted: 3/20/2020

Job Snapshot

Job Description


This position is responsible for ensuring malpractice renewals and certificates are issued and maintained according to policy/carrier and broker processes. Ensuring appropriate communication and documentation occurs in all software systems while communicating with all internal and external stakeholders.


  • Issue malpractice certificates as requested and/or needed
  • Review, research and analyze certificate request to ensure accurate and correct certificates are requested and issued
  • Manages renewal process
  • Manage upper and lower limits process and spreadsheet
  • Be a subject matter expert on the process and software
  • Understand malpractice carrier regulations and processes
  • Know and manage malpractice renewal schedules and proactively work with regions to ensure renewal process is followed
  • Coordinate with regional offices on renewals to ensure timely and accurate renewals
  • Provide guidance and assistance to the regions on questions
  • Provide necessary education to regions
  • Understand Patient Compensation Fund (PCF) states and processes
  • Work with treasury to ensure timelines are created and followed
  • Develop internal and external relationships
  • Maintain Carrier Rosters as Needed
  • Manage OnBase Upload of annual renewals
  • Update Carrier applications in AppGen
  • Add Carrier, Policy, and Renewal information in TeamWorks
  • Ensure malpractice policy invoices are approved and paid timely
  • Evaluate current process and look for improvement areas
  • Identify areas of innovation and technological improvements


Job Requirements


  • Two (2) years of college (Bachelor’s degree, preferably);
  • Three (3) to five (5) years of experience in a provider enrollment or credentials position;
  • Ability to work with minimal direct supervision
  • Ability to collaborate with internal and external resources and be able to meet deadlines
  • Ability to adapt to flexible work schedules and frequent interruptions;
  • Ability to problem solve, make decisions, and effectively communicate decisions;
  • Excellent time management skills
  • Excellent problem solving skills
  • Data entry accuracy
  • Proficient computer skills (word-processing, spreadsheet, database management)
  • Superior written and verbal communication skills


  • None


  • Job performed in a well-lighted, modern office setting;
  • Moderate travel required (may be frequent at times)
  • Occasional lifting/carrying (15 pounds or less);
  • Moderate to high stress level;
  • Prolonged sitting;
  • Prolonged computer/PC;
  • Prolonged telephone use;
  • Prolonged work hours (occasional evenings, weekends)

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.


The information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.