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Medical Call Center Representative in Sunrise, FL at TeamHealth

Date Posted: 5/12/2022

Job Snapshot

Job Description

TeamHealth is a physician-led, patient-focused company. Founded by doctors, for doctors, our success stems from the ingenuity, dedicated teamwork and integrity of our people. Our non-clinical associates are the ones that make TeamHealth tick. Whether you have your eye on the home office or one of our locations around the country, you can find your place here.

 

THIS IS A REMOTE POSITION

 

JOB DESCRIPTION OVERVIEW:

Under Direct Supervision, the Call Center Coordinator provides 24/7 support to the Acute Care Service Facilities nationwide. The Call Center Coordinator is an active that helps facilitates communication between hospitals and providers by triaging and directing calls accordingly.

 

Available Shifts:

  • Tuesday, Wednesday, Thursday, Saturday 10p-5a PST

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Acts as liaison between hospital staff, nurses, pharmacies, patients etc. and providers
  • Responsible for triaging inbound calls for multiple TeamHealth facilities
  • Manage and maintain daily provider schedules for each facility
  • Responsible for relaying any daily schedule changes to staff
  • Responsible for relaying any schedule process changes to management
  • Responsible for relaying updated or new provider contact info to staff and management
  • Accurately document inbound/outbound calls
  • Accurately enter inbound/outbound calls into appropriate database
  • Perform other duties as assigned or requested by management

 

Job Requirements

QUALIFICATIONS / EXPERIENCE:

  • Approximately one year of office experience in a medical setting
  • Knowledge of Medical terminology preferred
  • Excellent written and verbal communication and interpersonal skills.
  • Excellent judgment and decision making skills
  • Ability to handle stress and conflict well
  • Ability to work with minimal direction and supervision
  • Strong attention to detail; ability to work in a team-oriented environment

 

SUPERVISORY RESPONSIBILITIES:

  • None

 

PHYSICAL / ENVIRONMENTAL DEMANDS

  • Requires manual dexterity and/or frequent use of the computer to perform repetitive motions to comply with the essential functions.
  • Job performed in a well-lit, modern office setting
  • Moderate to high stress levels
  • Moderate to prolonged use of the telephone
  • Prolonged sitting
  • Prolonged work on a PC/ Computer

 

DISCLAIMER:

Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.