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Director Clinical Operations - AccessNurse in Remote at TeamHealth

Date Posted: 5/11/2022

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Job Description

TeamHealth has ranked three years running as “The World’s Most Admired Companies” by Fortune Magazine and one of America’s 100 Most Trustworthy Companies by Forbes Magazine in past years. TeamHealth, an established healthcare organization is physician-led and patient-focused. We continue to grow across the U.S. from our Clinicians to our Corporate Employees and we want you to join us.


Director of Clinical Operations is a senior RN clinical leader for AccessNurse with primary responsibilities in oversight of clinical operations and the management of the Clinical Managers and RN staff members.  The Director of Clinical Operations has oversight of RN staffing & scheduling, quality of clinical RN staff performance, operational performance & efficiency and clinical program development initiatives.  This position will report to the VP of Operations.

Essential Duties and Responsibilities

  • Oversight of Clinical Operations on a daily basis to ensure peak quality and operational performance.
  • Oversee the staffing and scheduling of RN staff to ensure optimal coverage.
  • Collaborate with the Recruiting Manager to recommend operational needs.
  • Direct management and scheduling of Clinical Managers shifts and on call hours.
  • Meets on a consistent basis with VP of Operations and Clinical Managers regarding clinical staff performance, RN staffing and scheduling needs, and clinical processes and protocols.
  • Oversees the performance and adherence to our clinical processes and procedures including our acuity management process.
  • In conjunction with VP of Operations, responsible for managing RN productivity within budgetary guidelines.
  • Address issues identified by QI monitoring with involved staff and assists the Clinical Managers with any corrective action plan.
  • Collaborates with the Director of Education to ensure transition of newly trained RNs to a preceptorship is optimal and positions them for success.
  • Collaborates with the Clinical Services team in areas of training, quality and licensure needs.
  • Participates on the Clinical Advisory Committee and works closely with Director of QI/RM in planning the agenda for the quarterly CAC meetings.
  • Facilitates positive communication with all department and team members.
  • Maintains current expertise in all company and client systems to function as a Triage Nurse or Charge nurse role. Flexible scheduling and availability to fill in as needed.
  • Well versed in operational processes and policies of AccessNurse.
  • Supports new client implementations in developing clinical directives and process.
  • Participates in sales presentations to prospective clinical clients as needed.
  • Maintains positive relationships with leadership team members.


Job Requirements


  • Graduate of an accredited School of Nursing with a current active Registered Nurse licensure
  • Prefer minimum of five years’ experience in a RN leadership capacity with a proven track record of success
  • Prefer 1-2 years of experience in telephonic nursing management
  • Proficient and skilled in using computer technology (i.e. MS Office, Power Point, Excel, etc.)
  • Ability to handle stress and conflict
  • Capable of prioritizing and organizing
  • Excellent presentation and negotiation skills
  • Excellent verbal and written communication skills
  • Good judgment and decision making skills
  • Good problem-solving/analytical skills
  • Ability to manage and direct others.