Come join our team of dynamic professionals at Team Health National Patient Service Center!

Team Health has immediate openings for Part Time Customer Care Agents!

Please contact us at 865-769-1800 to set-up a virtual interview.

Starting at $14 per hour with higher pay depending on experience

**NOW OFFERING A $750.00 SIGN ON BONUS**

Potential to work from home (must meet requirements)

We are open Mon-Fri 8 am - 8 pm

Quarterly Incentive Bonus

Employee Referral Bonus

Set your own schedule following mandatory on-site Paid Training (two-weeks 8am - 5pm)

ALSO ALWAYS AVAILABLE full-time positions with flexible schedules 8:00 am - 8:00 pm

JOB DESCRIPTION OVERVIEW:

This position is primarily responsible for answering patient inquires with exceptional customer service, while maintaining positive patient relations. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide service to patients in a professional manner.
• Provide excellent, concise communication.
• Learn and understand ETM software operation.
• Learn and understand billing and account operations.
• Answers and documents all telephone inquiries.
• Research and resolve problems with patients bills.
• Updates patients’ insurance coverage as needed.
• Prints courtesy claims and itemized statements.
• Rebills accounts after receiving insurance information.
• Arranges financial agreements with patients using budget plan as needed.
• Performs other duties and assignments as requested.