POSITION SUMMARY:
The Chart Capture Representative is responsible for timely retrieving demographic and / or medical record information for billing, auditing, or charge capture purposes. The Chart Capture Representative is responsible for following the Policies and Procedures of the Chart Capture Department and TeamHealth.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- The Chart Capture Representative retrieves face sheets or medical records through Remote (EMR Access), Fax, Email, or Download.
- The Chart Capture Representative is responsible for reviewing the completeness of face sheets (demographics) or medical records to ensure the documents meet the request submitted for pursuit.
- Responsible for timely processing of all received documents within 24-48 hours of receipt.
- Is expected to follow up on pending medical records or face sheet requests depending on the task/ area assigned.
- Follow-up calls or email communications must be placed when requested documents are not received timely or are incomplete.
- Must document accurately and timely all pursuit attempts.
- Responsible for reporting trends and errors encountered when completing daily tasks.
- Responsible for maintaining all access granted to systems and tools required to complete job functions.
- Must ensure compliance with state and federal laws and regulations, including HIPAA.
- Will assume tasks, duties, and responsibilities as assigned by the Management Team.
- Develop and maintain a positive working relationship with the facility and operational contacts.
- Must meet all production and quality standards.
