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Sr Overprovisions Representative

TeamHealth Louisville, TN (Onsite) Full-Time
TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized by Newsweek as one of America’s Greatest Workplaces in Health Care for 2025 –Becker’s Hospital Review names TeamHealth among the top 150 places to work in healthcare. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us!

What we Offer
  • Career Growth Opportunities
  • A Culture anchored in a strong sense of belonging
  • Benefits (Medical/Dental/Vision) begin the first of the month following 30 days of employment
  • 401k (Discretionary match)
  • Generous PTO
  • 8 Paid Holidays
  • Equipment Provided for Remote Roles

JOB DESCRIPTION OVERVIEW:

The Overprovisions Senior Representative is responsible for all functions necessary for the production of refunds. This includes overseeing credit balance reports and maintaining target dates for refund production according to TeamHealth policy while monitoring production of staff. The Overprovisions Senior Representative carries out his/her duties by adhering to the highest standards of ethical and moral conduct in the best interest of TeamHealth.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

JOB DESCRIPTION OVERVIEW:

The Overprovisions Senior Representative is responsible for all functions necessary for the production of refunds. This includes overseeing credit balance reports and maintaining target dates for refund production according to TeamHealth policy while monitoring production of staff. The Overprovisions Senior Representative carries out his/her duties by adhering to the highest standards of ethical and moral conduct in the best interest of TeamHealth.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
JOB DESCRIPTION OVERVIEW:

The Overprovisions Senior Representative is responsible for all functions necessary for the production of refunds. This includes overseeing credit balance reports and maintaining target dates for refund production according to TeamHealth policy while monitoring production of staff. The Overprovisions Senior Representative carries out his/her duties by adhering to the highest standards of ethical and moral conduct in the best interest of TeamHealth.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Approves all refunds up to $2,000.00 in accordance with TeamHealth policy and timelines.
  • Performs monthly quality audits as directed by the department supervisor and manager.
  • Oversees weekly distribution of all credit balance reports as well as other assignments to the staff.
  • Trains new staff as well as conducts remedial training of existing staff.
  • Maintains a refund approval status and status of reports for management.
  • Assists staff in resolving unidentified issues.
  • Performs any and all of the duties assigned by the Overprovisions Supervisor and/or Manager.
  • Assists in special projects as requested by the Overprovisions Supervisor and/or Manager.
  • Responsible for managing day-to-day workflow to ensure HCFS metrics are met.

Job Requirements:

QUALIFICATIONS / EXPERIENCE:

• Minimum high school diploma or equivalent.
• Over three years of experience posting medical payments or Overprovisions experience or
three years of experience in a medical billing setting on a computerized billing system.
• Minimum 45 WPM typing skills.
• Accurate 10-key skills.
• Knowledge of IDX posting process.
• Excellent written and verbal communication and interpersonal skills.
• Demonstrated success working in a team environment focused on meeting organization goals and objectives is necessary.

• Ability to multi-task, set priorities, and follow through without direct supervision.
• Proven analytical skills and ability to work in a structured, fast-paced environment.
• Knowledge of GE and all ETM functionality.
• Must be organized, detail oriented, and meticulous with all tasks.
• Medical billing experience with knowledge of Microsoft Excel, Microsoft Outlook, Microsoft Word, and Zoom.

PHYSICAL / ENVIRONMENTAL DEMANDS:

• May require the manual dexterity and/or frequent use of the computer, 10-key, calculator, and/or the ability to perform repetitive motions to comply with the essential functions.
• Requires the ability to conform to standards for attendance.
• Prolonged work on a PC/computer and telephone.
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Job Snapshot

Employee Type

Full-Time

Location

Louisville, TN (Onsite)

Job Type

Admin - Clerical

Experience

Not Specified

Date Posted

10/13/2025

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