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Job Requirements of Patient Services Supervisor:
Qualifications / Experience:
Excellent knowledge of healthcare payer reimbursement for physician billing.
Prior supervisory experience.
Good communication and interpersonal skills.
Strong team management skills.
Strong analytical skills.
Good knowledge of Excel.
Proficiency in working with systems (IDX experience is desirable).
Computer literate.
Excellent follow-up skills.
Excellent organizational skills.
High level of interaction and teamwork.
Education:
High School diploma or equivalent required; college coursework preferred.
Experience:
At least three (3) years as a Senior/Lead and preferably five (5) years total physician billing experience, with specifically two years of experience in Patient Accounts and Overprovisions.
Working Conditions:
General office environment.
This position may be relatively highly stressful, with a significant workload.
Set in a high-volume, fast-paced office environment involving extensive computer use.
Mandatory overtime as directed by management.
Travel:
Occasional travel to seminars or training sessions may be required.
Supervisory Responsibilities:
Supervises Patient Accounts, Payment Processing, and Overprovision Representatives.
Physical / Environmental Demands:
Job is performed in a well-lighted, modern office setting.
Occasional standing and bending.
Occasional lifting/carrying (20 lbs. or less).
Moderate stress.
Prolonged sitting.
Prolonged work on a PC/computer.
This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, and office machines (copier, scanner, and fax), and/or the ability to perform repetitive motions and meet production standards to comply with essential functions. It may also require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule, and/or more than five days per week.
Disclaimer:
Cooperative, positive, courteous, and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers, and management without exhibiting behavior extremes.
Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, and speaking with others, as well as responding appropriately to job performance feedback from the supervisor.
Additionally, the information contained in this job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.
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Patient Services Supervisor
Job Description Overview:
The Patient Accounts Supervisor performs direct personnel supervision and management of employees in the Patient Accounts, Payment Processing, and Overprovisions areas.
Manages daily workflow and ensures the department meets or exceeds standards for quality, production, and performance.
The Supervisor ensures assigned employees are trained and consistently follow all TeamHealth policies and procedures, including applicable HIPAA and Compliance Policies.
Essential Duties and Responsibilities:
Supervises the Overprovision Representatives in the functions of resolving credit balances, following HCFS and internal policies. Reviews payment postings for accuracy and applies any applicable adjustments for overprovisions resolution. Ensures all routinely assigned work assignments and special projects are completed in a timely manner.
Monitors routinely assigned reports to ensure invoices are reviewed in accordance with policy goals.
Supervises Patient Accounts Representatives in the functions of posting carrier payments, guarantor payments, and applying applicable adjustments.
Ensures daily balancing of payments and adjustments keyed into IDX.
Supervises Payment Processing Representatives in the functions of pulling banking information daily and obtaining payment backup. Ensures all work assignments are completed timely based on department policies and procedures.
Cross-trains employees to provide adequate backup for vacations, sick days, and personnel shortages.
Establishes, implements, and maintains quality control procedures designed to monitor the accuracy of data keyed to IDX.
Develops and maintains department policies and procedures.
Designs and maintains job descriptions, conducts performance evaluations, recommends salary increases, and initiates appropriate disciplinary action when required.
Staffs and maintains adequate levels of personnel in accordance with the staffing plan.
Develops and monitors representatives in all departments to ensure production goals are being met.
Communicates all issues affecting quality and accuracy of accounts to the Patient Accounts Manager.
Communicates production delays immediately to the Patient Accounts Manager.
Advises and consults with other management staff about issues that may affect or relate to their department.
Conducts staff meetings to inform employees of changes in policies and procedures and to provide in-service training.
Handles special projects as requested by management.
Performs other duties as assigned by the Patient Accounts Manager or Director of AR.
Job Requirements:
Qualifications / Experience:
Excellent knowledge of healthcare payer reimbursement for physician billing.
Prior supervisory experience.
Good communication and interpersonal skills.
Strong team management skills.
Strong analytical skills.
Good knowledge of Excel.
Proficiency in working with systems (IDX experience is desirable).
Computer literate.
Excellent follow-up skills.
Excellent organizational skills.
High level of interaction and teamwork.
Education:
High School diploma or equivalent required; college coursework preferred.
Experience:
At least three (3) years as a Senior/Lead and preferably five (5) years total physician billing experience, with specifically two years of experience in Patient Accounts and Overprovisions.
Working Conditions:
General office environment.
This position may be relatively highly stressful, with a significant workload.
Set in a high-volume, fast-paced office environment involving extensive computer use.
Mandatory overtime as directed by management.
Travel:
Occasional travel to seminars or training sessions may be required.
Supervisory Responsibilities:
Supervises Patient Accounts, Payment Processing, and Overprovision Representatives.
Physical / Environmental Demands:
Job is performed in a well-lighted, modern office setting.
Occasional standing and bending.
Occasional lifting/carrying (20 lbs. or less).
Moderate stress.
Prolonged sitting.
Prolonged work on a PC/computer.
This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, and office machines (copier, scanner, and fax), and/or the ability to perform repetitive motions and meet production standards to comply with essential functions. It may also require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule, and/or more than five days per week.
Disclaimer:
Cooperative, positive, courteous, and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers, and management without exhibiting behavior extremes.
Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, and speaking with others, as well as responding appropriately to job performance feedback from the supervisor.
Additionally, the information contained in this job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.