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Sr Billing System Support Coordinator

TeamHealth Louisville, TN (Hybrid) Full-Time
TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized as one of the165 Top Places to Work in Healthcare” for 2026 by Beckers Hospital Review. TeamHealth has also been recognized by Newsweek as one of America’s Greatest Workplaces in Health Care for 2025– We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join Us!

JOB DESCRIPTION OVERVIEW:

The primary objective of this position is to manage IDX dictionary file set up, ensure claim issues and TES edits are reported, tested, and signed off in a timely manner, produce reports, and ensure appropriate processes are followed and accuracy is maintained. Assist in monitoring employee’s quality, speed, and efficiency. Assist departmentally with other roles and responsibility when needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 Manage workflow with the Billing System Support Coordinator, EDI/ERA, PE, and Website Coordinator email inboxes to ensure requests are submitted and completed in a timely manner with accuracy
 Maintain and complete any assigned emails in box
 Create and maintain accuracy of existing departmental policies
 Send applicable templates including supporting documentation for IDX Dictionary additions and modifications
 Research, report, and test problems or changes with carrier claim logic
 Research, report, or update TES and Claim Edits as needed
 Analyze and complete OnBase reports for claim issues, TES Edits and participate in biweekly meetings
 Perform Month End close process
 Maintain and create Billing Areas and Groups in the IDX Dictionary
 Work with the Patient Services Manager, Provider Enrollment, and the division(s) to obtain the necessary information to create or modify a group or billing area for a new start-up
 Train and assist other areas within the department when needed
 Generate queries or Informatics reports as requested as well as the required monthly affiliate and Billing Center reports listed on the monthly, biweekly, and weekly schedule
 Run automated scripts and macros
 Research any issues or concerns to help problem solve and communicate effectively with the Billing System Support Supervisor
 Complete any additional duties or request assigned by the Supervisor or other Management team
 Communicates with other Billing Centers as needed and essential departments

Job Requirements:

QUALIFICATIONS / EXPERIENCE:

 High School diploma or equivalent; some college preferred
 One to three years’ experience in system or process training
 Excellent computer skills, including advanced level knowledge of Microsoft Office Suite
 Exceptional organizational skills with a high rate of accuracy necessary
 Professional interpersonal demeanor with proven oral and written communication skills
 Ability to prioritize and meet deadlines
 Demonstrated experience requiring sound judgment and leadership skills
 Knowledge of GE/IDX required
 Additional training in medical reimbursement required
 Ability to make occasional trips to Health Care Financial Services for training and
development related to HCFS software applications

PHYSICAL / ENVIRONMENTAL DEMANDS:

 Job performed in a well-lighted, modern office setting
 Occasional standing/bending
 Occasional lifting/carrying (20lbs or less)
 Some travel locally and overnight
 Moderate stress
 Prolonged sitting
 Prolonged work on a PC/computer
 Prolonged telephone work

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-
key, calculator, office machines (copier, scanner, and fax) and/or the ability to perform repetitive
motions and/or meet production standards to comply with the essential functions.
Also, may
require physical and/or mental stamina to work overtime, additional hours beyond a regular
schedule and/or more than five days per week.
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Job Snapshot

Employee Type

Full-Time

Location

Louisville, TN (Hybrid)

Job Type

Admin - Clerical

Experience

Not Specified

Date Posted

03/19/2026

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