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Team Lead, Collections in Lathrop, CA at TeamHealth

Date Posted: 7/20/2018

Job Snapshot

Job Description

Join a team of dynamic, results oriented professionals!

Named among “The World’s Most Admired Companies" by Fortune Magazine
Named among "America's 100 Most Trustworthy Companies" by Forbes magazine
Named among “Great Places to Work" by Becker’s Hospital Review

  • Career Growth Opportunities
  • Convenience market on site
  • Benefit Eligibility (Medical/Dental/Vision/Life) the first of the month following 30 days of employment
  • 401K program (Discretionary matching funds available)
  • Employee Assistance Program
  • Referral Program
  • Dental plans & Vision plans
  • GENEROUS Personal time off
  • Eight Paid Holidays per year
  • Quarterly incentive plans
  • Business casual dress code
  • Free Parking
  • Free coffee daily
  • Employee of the month awards with monetary gift and parking space
  • Training Programs
  • Discount for Fitness Center
  • Awesome Facility with terrific amenities
  • Wellness programs
  • Flexible work schedule


Collection Agency Team Leader has a primary responsibility of achieving high collection performance, consistently exceeding HRRG’s expected user targets. Secondary responsibilities are: assisting management with production and quality management: assist with supervision over the evening and Saturday shifts and most importantly providing mentorship to other collectors in order to improve overall company performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Days, Evenings & Saturday’s) in addition to regular collector functions:

  • Be a positive influence and mentor to collectors on the floor, leading by example in all aspects of the job.
  • Assist with Incubator and/or Collection Skill Recertification Training Sessions.
  • Monitor break times for all collectors, using sign-out board
  • Production Management Assistance: Observe dialer screens and remind collectors of the need to follow HRRG policy.

Evening Coverage Responsibilities

  • When needed, assist with campaign stop and start times.
  • Answer after hours administrative calls on shift supervisor phone.
  • Shut off coffee maker and lights.
  • Check and lock all doors and set alarm at end of shift.
  • Make sure all employees have transportation home prior to leaving the building.



Other Responsibilities:

  • Assist with Monthly Quality Assurance Audits.
  • Assist other collectors with providing specialist talk-offs as authorized by management.
  • Identify and share new, successful methods and phrases for collecting additional money.
  • Other duties as assigned by management.
  • Overtime may be required

Job Requirements

Position Requirements:


  • Consistent collection performance
  • Positive attitude with high level of motivation
  • Strong presence on floor
  • Ability to work well with others
  • Excellent written and verbal communications




Team Leaders (TL’S) will receive an additional $180 per month as additional compensation for the above listed responsibilities. The TL schedule must be approved by the Collection Manager. For additional responsibilities such as Monthly Audits, TL’s will receive a “time adjustment” on the bonus worksheet which is equivalent to the amount of time spent working on the project.


Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.


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