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Sr. Operations Project Manager in Knoxville, TN at TeamHealth

Date Posted: 1/7/2021

Job Snapshot

Job Description

This Position offers Remote Work Possibilities


The Senior Operations Project Manager is a project owner responsible for understanding the operational business requirements for CMO projects. The individual will liaison with business leaders, establish business requirements, and manage projects from conception to completion in order to achieve business success. The Senior Operations Project Manager is skilled at obtaining underlying business operations requirements, developing project requirements and plans, obtaining project and resourcing approval, and running selected projects and programs within the portfolio as the project owner. This position is responsible for all aspects of the project life-cycle. (i.e. Initiation, planning, execution, controlling, and closing). This position is also responsible for identifying, analyzing, and recommending implementation strategies to define and adopt best work practices and processes across the organization. The individual must be highly energetic, solution driven and flexible in his/her interpersonal style. Outstanding communications skills in both written and verbal expression are required. The individual should be a self-starter, persistent, adept in using metrics to drive performance and driven to succeed.


  • Directly manage a subset of the project and program as the project owner, and assist other managers as needed using project management best practices;
  • Contribute ideas and opinions about strategic issues for consideration by collecting and analyzing data, assisting in developing presentations, and drafting project and program recommendations;
  • Work with key stakeholders to develop optimal project plans including project prioritization, obtain resource commitments for projects, and sequencing and leading planning activities;
  • Communicate plans, issues and responsibilities clearly and concisely to project team members, functional managers, sponsors and other project stakeholders;
  • Achieve and maintain a working knowledge of key applications used by TeamHealth and the processes they support. Maintain close relationships with experts in the use of each application and/or process so as to facilitate efficient decision making regarding each application;
  • Under limited supervision, manages multiple projects and ongoing operational responsibilities while monitoring, summarizing, communicating, and reporting status;
  • Takes projects from original concept through final implementation. Develops all aspects of projects, including a detail project plan and schedule. Responsible for assembling project team, identifying appropriate resources, assigning responsibilities, facilitating team and developing schedule to ensure timely completion of projects;
  • Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques in order to keep the project plan accurate and updated with authorized project changes;
  • Measures project performance using appropriate tools and techniques in order to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders;
  • Record detailed customer requirements, constraints, and assumptions with stakeholders in order to establish the project deliverables, using requirement-gathering techniques (e.g., planning sessions, brainstorming, focus groups) and the project charter;
  • Acts as a strong leader/facilitator in the development and implementation of work processes with current business units for identifying, sharing, and making recommendations to create and institutionalize operational best practices across the organization. Includes follow-up and tracking procedures to ensure best practices are implemented;
  • Develops and contributes ideas and opinions about strategic issues for consideration by senior management. This includes collecting relevant data, analyzing data, and developing presentations to present to senior management;
  • Gains understanding of TeamHealth proprietary and enterprise systems. Aids in the enhancement of current systems and implementation of new systems for company. This may include end-user requirements gathering, system testing, documentation and deployment;
  • Handles other duties, meetings and projects as assigned by management.


Job Requirements


  • Bachelor’s Degree in Organizational Development or Management, Information Technology, Engineering, Business Administration, or related field is required;
  • A minimum of five (5) years’ recent experience in project management involving projects crossing multiple business functions and software applications, and experience with a broad range of project types is necessary. Experience with implementation of IT applications and solutions, including cloud-based solutions is preferred. Experience as a Business analyst or with Agile software development and healthcare is preferred;
  • Formal project management training is required. PMP certification preferred or willingness to obtain within 2 years required;
  • Excellent judgment and decision-making skills;
  • Demonstrated ability to communicate effectively (both orally and written), particularly the ability to bridge communications between technical and non-technical communities;
  • Excellent interpersonal skills;
  • Ability to work with minimal direction/supervision;
  • Strong organizational and analytical skills accompanied by flexibility to quickly adapt;
  • Experience in group facilitation, work process analysis, and change management;
  • Technical aptitude with basic understanding of databases and IT systems;
  • Extensive knowledge and work experience using various software applications (specifically Microsoft Office Suite, MS Project, Visio, and collaborative technologies);
  • Ability to handle stress and conflict.


  • None


  • Job performed in a well-lighted, modern office setting;
  • Occasional lifting/carrying (10 pounds or less);
  • Prolonged sitting; with prolonged work in a computer/PC;
  • Occasional work in evenings and on weekends;
  • Occasional to moderate travel depending on current work assignment.

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.


The information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.