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Server Patch Administrator in Knoxville, Tennessee, US at TeamHealth

Date Posted: 1/2/2021

Job Snapshot

Job Description

JOB DESCRIPTION OVERVIEW:

The Server Patching Administrator will be responsible for server OS patch deployment as well as patching standards and process to maintain server health across the enterprise environment. The selected candidate will interface with the Security, Application, Infrastructure and ITSM teams to coordinate Windows/Linux/Unix/VMware patching deployments. They will create and maintain operational procedures as needed to ensure patching success rates and will be the main point of communication for security patching. Additionally, the candidate will interface with customers and management to conduct reviews and provide reporting on patching status and any trends seen to help improve the health of the environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Implements and maintain "Best in Class" approaches/practices for enterprise patch management and deployment.
  • Works with and manages cross functional teams to identify operational procedures and best practices in accordance with patch management strategy.
  • Ensures overall service levels for server uptimes through patch management standards, enterprise images and driver packages.
  • Employs continual service improvement though monthly and quarterly patch management metrics reviews.
  • Analyzes trend data to identify potential patch related issues on various images and assists teams in troubleshooting to implement any resolutions/improvements needed for proactive resolution.
  • Communicates patch management process and procedures, working practices, and changes to internal teams and customers.
  • Updates and maintains enterprise patch maintenance windows with the business.
  • Develops automation scripts and programs to streamline manual patch operations and improve mean time to deliver and first-time right metrics.
  • Provides technical support and consultation to teams and customers as needed.
  • Performs architecture review, infrastructure design and builds, and maintenance and support activities for system center configuration management (SCCM) and WSUS patching systems and ActiveBatch automation.
  • Coordinate monthly Windows patching deployments as well as scheduled Linux/Unix deployments and Vmware updates.
  • Attends high severity change patch maintenance windows and assists in documenting completion of the change.
  • Defines and assesses patching service levels and success rates.
  • Maintains ticket queues for new patching or change requests
  • Supports the determination of patches needed as well as implementation of corrective actions.
  • Applies Information Technology Infrastructure Library (ITIL) framework knowledge.
  • Escalates issues for resolution to appropriate teams when necessary.
  • Runs compliancy and server health reports as needed

 

Job Requirements

Qualifications/Requirements Basic Qualifications:

  • Minimum 2 years experience with Microsoft System Center Configuration Manager and WSUS in a multi-site, enterprise environment.
  • Min 3-5 years Information Technology or Engineering or information Systems, or related work experience.
  • Minimum 3+ years of systems engineering/administration experience in Microsoft Windows Operating Systems
  • Ability to communicate technical issues and translate into non-technical business reviews.
  • Willingness to work overtime, and on weekends with short notice

SUPERVISORY RESPONSIBILITIES:

  •  None

PHYSICAL / ENVIRONMENTAL DEMANDS:

  • Work in a modern, well-lighted office setting
  • Occasional lifting/carrying (40 pounds or less)
  • Ability to work in a dynamic environment
  • Prolonged sitting
  • Prolonged work in a PC/computer
  • Moderate Stress

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, and fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.

DISCLAIMER:

The information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.