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Refunds Representative in Akron, Ohio, US at TeamHealth

Date Posted: 8/31/2020

Job Snapshot

Job Description

Join a team of dynamic, results oriented professionals!

Named among “The World’s Most Admired Companies" by Fortune Magazine
Named among "America's 100 Most Trustworthy Companies" by Forbes magazine
Named among “Great Places to Work" by Becker’s Hospital Review

  • Career Growth Opportunities
  • Convenience market on site
  • Benefit Eligibility (Medical/Dental/Vision/Life) the first of the month following 30 days of employment
  • 401K program (Discretionary matching funds available)
  • Employee Assistance Program
  • Referral Program
  • Dental plans & Vision plans
  • GENEROUS Personal time off
  • Eight Paid Holidays per year
  • Quarterly incentive plans
  • Business casual dress code
  • Free Parking
  • Free coffee daily
  • Employee of the month awards with monetary gift and parking space
  • Training Programs
  • Fitness Center with personal trainer on site
  • Awesome Facility with terrific amenities
  • Wellness programs
  • Flexible work schedule


The Over Provisions Representative is responsible for reviewing all credit balances according to the policies of Team Health.


  • Review and process all Level A refunds per policy
  • Review unidentified reports, attempting to locate detail where applicable or return cash as appropriate according to the policies of Team Health
  • Communicate with insurance companies via phone or mail if necessary to complete a refund
  • File secondary insurance or post denials as appropriate to complete refund request
  • Process daily insurance requests for refund or as requested by senior or supervisor
  • Complete tasks accurately, maintaining quality standards
  • Report problems and issues to the senior or supervisor
  • Other duties as assigned by supervisor or senior


Job Requirements


  • Accurate 10-key skills
  • Detail-oriented
  • Effective telephone communication skills
  • Knowledge of IDX posting process
  • High school diploma or equivalent
  • Previous medical billing experience preferred
  • Mandatory overtime at direction of Management
  • Ability to read and understand insurance EOB’s


  • None


This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.


Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.


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