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Receptionist in Muncie, IN at TeamHealth

Date Posted: 10/24/2019

Job Snapshot

Job Description


  • Answer all incoming calls; assess caller’s needs and direct to appropriate personnel.
  • Greet patients and visitors into the clinic in a prompt, courteous and professional manner. Obtains all appropriate forms and medical records from other physicians and hospitals as required.
  • Schedule new patients and return appointments in computer system in accordance with physician and/or office guidelines. Cancel/reschedule appointments according to physician schedule changes and notify appropriate personnel.
  • Assist with revenue cycle efforts in coordinating daily operations with billing/coding vendors as related to policies set forth by Delphi Director of Billing.
  • Maintain physicians’ schedule: on call, vacations, meetings and so forth
  • Obtain demographic and insurance information. Obtain copy of patient’s insurance cards for file. Update demographic and insurance information as needed in the system.
  • Register all new patients into the system. Prepare and organize new patient charts. Notify nursing staff of patient arrivals, placing charts in appointment order. Assist in preparing charts for next day’s appointments and print schedules as needed.
  • Collect copays, deductibles and other out-of-pocket amounts at time of visit. Issue receipts as appropriate.
  • Copy records and mail to other physicians and insurance companies.
  • Maintain lobby area in a neat and orderly manner.
  • Identify "no shows" and forward for patient notification.
  • Follow policies and procedures to contribute to the efficiency of the front office. Cover for other front office functions as requested.
  • Work as a team with other members of the clinic to ensure the highest quality of care at all times.
  • Demonstrate positive interpersonal relations in dealing with fellow employees, patients, and physicians so that productivity and positive employee relations are maximized.
  • Maintain strict patient confidentiality in accordance with clinic policy.
  • Other duties as required and assigned by the Director of Operations. These may, on occasion, be unrelated to the position described here.


Job Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

EDUCATION: High School Diploma required.

EXPERIENCE: Minimum of 6 months experience answering and routing calls using a multi-line phone system. Experience in healthcare setting preferred.

SPECIFIC SKILLS: Intermediate computer skills required. Must have ability to appropriately handle confidential information. Must have excellent professional telephone manner and verbal communication skills.