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Program Manager in New Bern, NC at TeamHealth

Date Posted: 2/15/2019

Job Snapshot

Job Description

• Assist the Medical Director and Operations Team with the daily operation of the hospitalist programs and service commitments to hospital and patients. Work at the program level at client facility every day.

• Provide counsel and expertise to ensure each individual program operates according to established policies and procedures.

• Work closely with the Operations Team to negotiate and resolve issues when they arise with providers, clinic, or patients, maintaining the best interest of the Company and commitment to the client.

• Develop and maintain positive working relationships with hospital staff and management. Maintain an "open door" policy with hospital administration. Provide reports and presentations to hospitals as requested by Operations/Administrative Team.

• From site level, work closely with Delphi of TeamHealth staff and vendors to perform and monitor billing and collections process for the program. Responsible for overseeing and ensuring compliance with deadlines and processes established by Billing Department. Assist Delphi of TeamHealth Corporate decision support personnel in creating benchmarks for performance measurement.

• Monitor provider documentation including completion of charts. In collaboration with the Medical Director, coordinate training when needed.

• Direct activities of Delphi program personnel (not applicable with client staffed clinics): o Lead team to ensure goals and objectives are met and strive to provide a productive and enjoyable work environment.

o Responsible for obtaining desired results from staff in front office and back office.

o Ensure program and/or clinic policies and procedures are followed by employees. o Implement training and performance action plans as well as handle personnel issues including discipline.

• Orient new providers joining the program. Coordinate tours of facility, introductions, and obtain necessary paperwork.

• Manage all administrative functions of the program including the answering of phones, reviewing patient forms, maintaining provider files and time sheets, etc.

• Design, implement, and monitor all clinic schedule templates to meet site specific needs in coordination with the Medical Director.

• Set-up, implement and routinely monitor all clinic flow for maximum efficiency from the initial referral process, how the patient is evaluated and treated while there, and the result of the visit. This will involve the providers, staff, multiple departments within the hospital and the resulting paperwork.

• Routinely monitor surgery scheduling processes. Make sure the correct information is being provided to the surgery department and the authorizations are being obtained to ensure reimbursement for the surgical services.

• Coordinate the provider schedule with each medical director, the individual providers, Delphi of TeamHealth staff and hospital staff to guarantee a complete schedule.

• Collaborate with hospital to create and implement new policies and procedures for the program and make sure clinic and providers are compliant with hospital standards.

• Ensure clinical compliance, regulatory compliance and safety/privacy regulations are maintained at all times including Infection Control reports where applicable.

• Stay abreast of improvements to the current practices and trends in provider practice management and hospitalist program management.

• Other duties as required and assigned by the Operations Team. These may, on occasion, be unrelated to the position described here.



Job Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

EDUCATION: BA/BS Degree or equivalent experience required.

EXPERIENCE: A minimum of 4 years of experience in a multiple provider practice setting at the supervisory level. Experience with directly managing employees required. Must have 2 years of direct interaction with the revenue cycle, including coding, billing and collections. Must have medical scheduling and billing management experience in a practice and/or hospital setting. Substantial experience interacting with physicians and hospital administration required. Considerable experience coordinating practice efforts with hospitals ideal. Must have proven ability to support multiple projects and work with multiple people simultaneously. Customer service driven work ethic required.

SPECIFIC SKILLS: Advanced computer skills required. Must have ability to work with sensitive information and maintain confidentiality. Must have exposure and experience with health care technology (EMR, Coding software and Practice Management Information Systems), business finances and budgets to aid in the cost management of the program. Effective verbal and written communication. Efficient organization and time management.


Front office and back office personnel (not applicable for client staffed clinics).


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to sit for long periods of time and occasionally required to lift 25 lbs.


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