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Patient Services Representative in Akron, Ohio, US at TeamHealth

Date Posted: 1/15/2021

Job Snapshot

Job Description

Join a team of dynamic, results oriented professionals!

Named among “The World’s Most Admired Companies" by Fortune Magazine
Named among "America's 100 Most Trustworthy Companies" by Forbes magazine
Named among “Great Places to Work" by Becker’s Hospital Review

  • Career Growth Opportunities
  • Convenience market on site
  • Benefit Eligibility (Medical/Dental/Vision/Life) the first of the month following 30 days of employment
  • 401K program (Discretionary matching funds available)
  • Employee Assistance Program
  • Referral Program
  • Dental plans & Vision plans
  • GENEROUS Personal time off
  • Eight Paid Holidays per year
  • Quarterly incentive plans
  • Business casual dress code
  • Free Parking
  • Free coffee daily
  • Employee of the month awards with monetary gift and parking space
  • Training Programs
  • Fitness Center with personal trainer on site
  • Awesome Facility with terrific amenities
  • Wellness programs
  • Flexible work schedule


The Patient Services representative is responsible for answering incoming patient calls and providing support to the National Patient Services Center.  The accounts should be handled until total resolution by determining the patient’s and/or guarantor’s financial obligations, and obtaining the necessary billing information to file a claim for reimbursement.  The Patient Services representative is also responsible for processing incoming correspondence.


  • Process patient calls in an expected timeframe with total resolution
  • D11 Incoming Mail and Forms
  • Document the patient’s account with pertinent data relating to the reason for the telephone call, using Budget Plan as indicated
  • Process workfiles and webs received from the NPSC, taking appropriate action in IDX as required
  • Review and process incoming correspondence from patients and insurance carriers, taking appropriate action as indicated
  • Process information received via the Team Health website, making appropriate updates to the patient’s account in IDX.
  • Responsible for collection communications with IMBS Webs and all collection agencies for Billing Center
  • Process and notate Charity Cares for all billing areas designated to accept Charity Care.
  • Process and notate Chapter 7 and Chapter 13 bankruptcy letters
  • Maintain a positive and helpful demeanor
  • Other duties as assigned by the manager


Job Requirements


  • Ability to type 35 WPM + 8,000 KPH with 95% accuracy
  • Ability to follow through on account resolution
  • Good verbal and written communication skills
  • Ability to perform duties independently with general supervision
  • Ability to understand basic insurance billing, as well as TeamHealth billing policies and procedures
  • High school diploma or equivalent
  • One year minimum experience in computerized medical billing preferred


  • None


Fast paced environment with high call volumes

Voluntary Overtime offered on occasion

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.


Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.