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Patient Services Coordinator in Alcoa, Tennessee, US at TeamHealth

Date Posted: 1/18/2021

Job Snapshot

Job Description

Join a team of dynamic, results oriented professionals!

Named among “The World’s Most Admired Companies" by Fortune Magazine
Named among "America's 100 Most Trustworthy Companies" by Forbes magazine
Named among “Great Places to Work" by Becker’s Hospital Review

  • Career Growth Opportunities
  • Convenience market on site
  • Benefit Eligibility (Medical/Dental/Vision/Life) the first of the month following 30 days of employment
  • 401K program (Discretionary matching funds available)
  • Employee Assistance Program
  • Referral Program
  • Dental plans & Vision plans
  • GENEROUS Personal time off
  • Eight Paid Holidays per year
  • Quarterly incentive plans
  • Business casual dress code
  • Free Parking
  • Free coffee daily
  • Employee of the month awards with monetary gift and parking space
  • Training Programs
  • Fitness Center with personal trainer on site
  • Awesome Facility with terrific amenities
  • Wellness programs
  • Flexible work schedule


The Patient Services Coordinator serves as a liaison between the patient, client hospitals, TeamHealth Divisions, TeamHealth National Patient Services Center and the Alcoa Billing Center in solving and researching complex client-related issues.


  • Resolve and research patient complaints; suspend and unsuspended accounts per Team Health division instructions.
  • Resolve and research hospital complaints relating to patient issues concerning billing and charges.
  • Research accounts on the system; request charts as needed.
  • Submit researched accounts to Coding for review.
  • Forward complaints that require clinical review appropriately.
  • Adjust accounts after appropriate review and approval.
  • Correspond with collection agencies in order to resolve billing and reimbursement issues.
  • Correspond with the Better Business Bureau and Consumer Affairs office in order to resolve billing issues.
  • Handle the National Patient Services Call Center (NPSC) warm transfers for all business.
  • Process NPSC and patient web site information as required.
  • Process ETM tasks as required.
  • Process incoming mail appropriately
  • Communicate and follow-up on all client complaints to Patient Services Supervisor.
  • Assume other tasks, duties and responsibilities as requested


Job Requirements


  • High school diploma or equivalent required
  • Six months medical billing experience preferred
  • IDX-BAR experience preferred
  • Proficiency in Microsoft Office
  • Ability to multi-task in a fast paced environment
  • Good communication skills both oral and written
  • Excellent problem-solving and customer service skills.




This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.


Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.