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Patient Service Representative in Knoxville, TN at TeamHealth

Date Posted: 11/13/2018

Job Snapshot

  • Employee Type:
  • Location:
    Knoxville, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

 Join a Team of Dynamic, Results-Oriented Professionals!

TeamHealth was recently named among “The World’s Most Admired Companies' by Fortune Magazine and “Great Places to Work' by Becker’s Hospital Review in 2016!

Why Join TeamHealth?

Tremendous Career Growth Opportunities!
Fitness center with personal trainer on site
Convenience market on site
Benefit Eligibility the first of the month following 30 days of employment
401K program (Discretionary matching funds available)
Wellness programs
Dental plan/ Vision plans
Generous Personal time off
Eight Paid Holidays per year

Incentive Bonus

Employee Referral Bonus

Paid Training (mandatory two-weeks 8am - 5pm)

Now hiring set schedules for full time and part time:

3:00 pm - 8:00 pm

11:00 am - 8:00 pm

ALWAYS AVAILABLE-flexible schedules 8:00 am - 8:00 pm

Job Requirements



This position is primarily responsible for answering patient inquires with exceptional customer service, while maintaining positive patient relations. 


  • Provide service to patients in a professional manner
  • Carefully manipulate customer data in a computer workstation environment

  • Provide excellent, concise communication

  • Assess patient’s requests

  • Comply with departmental policies and procedures

  • Resolve customer issues

  • Answer and document all telephone inquires

  • Learn and understand ETM software operation

  • Learn and understand billing and account operations of Service Center

  • Answers and documents all telephone inquiries.

  • Researches and responds to patients’ inquiries regarding the status of their account.

  • Resolves problems and concerns regarding patients’ bills.

  • Updates patients’ coverage as needed.

  • Prints Courtesy Claims and Itemized Bills.

  • Arranges financial agreements with patients using budget plan as needed.

  • Rebills accounts after receiving insurance information.

  • Forwards all Workers’ Compensation accounts to the appropriate representative.

  • Requests support from Patient Services Representative Supervisor or Senior Patient Service Representative for unusual circumstances.

  • Performs any and all duties as directed by management.


  • High school diploma or equivalent required
  • Previous medical billing experience a plus
  • Basic PC skills required

Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.