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Patient Service Representative in Knoxville, TN at TeamHealth

Date Posted: 7/31/2018

Job Snapshot

Job Description

ThePatient Service Representative is responsible for the greeting and registrationof all patients and guardians who present at Children’s Hospital Urgent Care. 

 

ESSENTIALDUTIES AND RESPONSIBILITIES:

 

  • Represents Children’s Hospital Urgent Care by displaying a respectful and caring manner with patients and their families.  Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate.  Maintains confidentiality of patient information.

  • Creates a welcoming environment and acts as a patient advocate

  • Initiates the patient registration process obtaining demographic information, insurance data and collection of fees associated with the patient visit

  • Attends training sessions and meetings as required

  • Answers phones directing inquiries to appropriate parties

  • Filing, copying, faxing

  • Complies with quality assurance, HIPAA, customer service, infection control, and safety guidelines and other policies as set forth.

  • Interacts calmly, respectfully and in a friendly manner with other representatives of services at Children’s Hospital Urgent Care.  Refers patients to proper resources including transfer, follow up and appointments as necessary.
  • Participate in development and implementation of general policies and procedures to provide for the physical and emotional comfort and safety of patients. Maintains competence through continuing education and in-service training. 
  • Ensures cleanliness of office and clinical environment.

  • Prepares summary reports and deposits at the end of each shift.

  • Communicate patient load with nurse and provider.

  • Other duties as assigned and requested.
  • Attendance and being on time, ready to work your scheduled hours is an essential job requirement

Job Requirements

  • Associates Degree preferred, High School diploma from an accredited institution required
  • Minimum of 1 year experience in a pediatric medical office setting preferred
  • Previous experience in medical office setting required
  • Current PALS certification preferred

KNOWLEDGE, SKILLS AND ABILITIES:

 

  • Ability to perform patient intake and document problems appropriately

  • Ability to identify critical illness and act accordingly

  • Working knowledge of medical terminology

  • High degree of verbal communication and interpersonal skills to provide emotional support

  • Ability to address and resolve conflict in a professional manner

  • Ability to maintain strict confidentiality

  • Ability to be flexible

  • Excellent written communication skills.
  • Ability to perform detail-oriented work.
  • Ability to work independently yet in conjunction with a team.
  • Ability to adapt to a changing and growing atmosphere.
  • Ability to speak in a group setting. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
  • Courteous and professional demeanor.
  • Willingness to work as a team player to meet common goals of the facility.
  • Demonstrates excellent verbal and written communication skills.
  • Ability to work under pressure and meet deadlines.
  • Excellent customer service skills.
  • Ability to maintain a professional demeanor and composure when handling difficult clients/stressful situations.
  • Promote positive department morale through effective teamwork.
  • Bilingual skills a plus.

PHYSICAL / ENVIRONMENTAL DEMANDS:

 

  • Job performed in a well-lighted, modern medical setting
  • Potential exposure to illness/disease
  • Potential exposure to hazardous chemicals/materials
  • Occasional travel locally
  • Occasional lifting/carrying (20 pounds or less)
  • Moderate to high stress level
  • Prolonged sitting/standing/bending
  • Prolonged computer/PC work/telephone use

This position may require manualdexterity and/or frequent use of the computer, telephone, 10-key, calculator,office machines (copier, scanner, fax) and/or the ability to perform repetitivemotions and/or meet production standards to comply with the essentialfunctions. Also, may require physical and/or mental stamina to work overtime,additional hours beyond a regular schedule and/or more than five days per week.