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PATIENT SERVICE REPRESENTATIVE (ENGLISH & BILINGUAL) in Knoxville, Tennessee, US at TeamHealth

Date Posted: 11/21/2019

Job Snapshot

Job Description

Join a Team of Dynamic, Results-Oriented Professionals!

TeamHealth was recently named among “The World’s Most Admired Companies" by Fortune Magazine and “Great Places to Work" by Becker’s Hospital Review in 2016! Why Join TeamHealth?

Tremendous Career Growth Opportunities! Fitness center with personal trainer on site Convenience market on site Benefit Eligibility the first of the month following 30 days of employment 401K program (Discretionary matching funds available) Wellness programs Dental plan/ Vision plans Generous Personal time off Eight Paid Holidays per year

Incentive Bonus

Employee Referral Bonus

Paid Training (mandatory two-weeks 8am - 5pm)

Now hiring set schedules for full time, part time and PRN (occasional):

Part-time or occasional may be able to choose a preferred schedule-come in and talk to us today!

ALWAYS AVAILABLE- full-time flexible schedules 8:00 am - 8:00 pm

JOB DESCRIPTION OVERVIEW:

This position is primarily responsible for answering patient inquires with exceptional customer service, while maintaining positive patient relations. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide service to patients in a professional manner

Carefully manipulate customer data in a computer workstation environment

Provide excellent, concise communication

Assess patient’s requests

Comply with departmental policies and procedures

Resolve customer issues

Answer and document all telephone inquires

Learn and understand ETM software operation

Learn and understand billing and account operations of Service Center

Answers and documents all telephone inquiries.

Researches and responds to patients’ inquiries regarding the status of their account.

Resolves problems and concerns regarding patients’ bills.

Updates patients’ coverage as needed.

Prints Courtesy Claims and Itemized Bills.

Arranges financial agreements with patients using budget plan as needed.

Rebills accounts after receiving insurance information.

Forwards all Workers’ Compensation accounts to the appropriate representative.

Requests support from Patient Services Representative Supervisor or Senior Patient Service Representative for unusual circumstances.

Performs any and all duties as directed by management.

 

 

Job Requirements

QUALIFICATIONS / EXPERIENCE:

High school diploma or equivalent required

Previous medical billing experience a plus

Basic PC skills required

 

Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.

 

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