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Patient Coordinator-Day Shift in Knoxville, Tennessee, US at TeamHealth

Date Posted: 9/14/2019

Job Snapshot

Job Description

JOB DESCRIPTION OVERVIEW:

 

TeamHealth Medical Call Center is seeking individuals for the position of Patient Coordinator to conduct post discharge assessment calls to patients regarding their experience in the hospital and their post discharge care compliance. The Patient Coordinator assures that communication with each patient is handled in a professional and tactful manner using approved scripting in call center software. This position reports to the Clinical Services Manager.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

  • Upholds and supports the mission, objectives and policies of the TeamHealth Medical Call Center.
  • Using approved scripting, collects patient’s responses/comments and enters the accurate, complete information in the transaction module
  • Displays tact and professionalism during all telephone encounters
  • Serve as an extension of the physician, promoting a warm, positive impression of the hospital visit and ensuring that issues related to the hospital visit are resolved.
  • Appropriately manages the discharge patient population, ensuring timely calls (calls to be made 48-72 hours post discharge).
  • Creates a record of all call attempts, activities and outcomes in call center software.
  • Thoroughly documents call conversations, including pertinent points of concern and notation of education/intervention conducted to assist the patient.
  • Uses appropriate discretion and documentation of escalations to LPNs or Clinical Services Manager for clinical concerns/issues

 

  • Develops and maintains a positive work climate and supports the overall team efforts of the TeamHealth Medical Call Center
  • Openly communicates issues of concern to management team members.
  • Works independently and efficiently, and recognizes and deals with priorities.
  • Maintains confidentiality of all protected health information and other TeamHealth related information.
  • Participates in staff development activities including orientation, continuing education opportunities, and staff meetings.
  • Performs other non-clinical duties as assigned or directed.

 

Job Requirements

QUALIFICATIONS / EXPERIENCE:

 

  • Equivalent of a high school diploma
  • Professional, courteous telephone voice
  • Demonstrate an awareness of self, responsibility, and accountability for own professional practice
  • Exhibit effective communication methods and skills, using lines of authority appropriately
  • Motivation for self- direction
  • Excellent organizational skills
  • Excellent computer skills 

 

PHYSICAL / ENVIRONMENTAL DEMANDS:

 

  • Job performed in a well-lit, modern office setting
  • Occasional lifting (20 pounds or less)
  • Visual and Auditory acuity
  • Manual and finger dexterity
  • Occasional stress
  • Frequent work on a PC/Computer
  • Prolonged telephone work and prolonged sitting

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.