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Patient Accounts Representative in Alcoa, Tennessee, US at TeamHealth

Date Posted: 9/25/2020

Job Snapshot

Job Description

Join a team of dynamic, results oriented professionals!

Named among “The World’s Most Admired Companies" by Fortune Magazine
Named among "America's 100 Most Trustworthy Companies" by Forbes magazine
Named among “Great Places to Work" by Becker’s Hospital Review

  • Career Growth Opportunities
  • Convenience market on site
  • Benefit Eligibility (Medical/Dental/Vision/Life) the first of the month following 30 days of employment
  • 401K program (Discretionary matching funds available)
  • Employee Assistance Program
  • Referral Program
  • Dental plans & Vision plans
  • GENEROUS Personal time off
  • Eight Paid Holidays per year
  • Quarterly incentive plans
  • Business casual dress code
  • Free Parking
  • Free coffee daily
  • Employee of the month awards with monetary gift and parking space
  • Training Programs
  • Fitness Center with personal trainer on site
  • Awesome Facility with terrific amenities
  • Wellness programs
  • Flexible work schedule


Patient Accounts Representative is responsible for processing insurance and patient payments for their assigned regions either manually or electronically. The position is responsible for balancing batches against daily deposits and maintaining daily production reports. 


  • Processing payments for insurance companies and patients either electronically or manually within established time-frame.
  • Posting payment batches including denials within established time-frame and balancing batches against daily deposits.
  • Provide supporting documentation for each payment transaction through submission of the daily control number report and daily production log for all batches (manual and electronic).
  • Maintains knowledge of all policy and procedures.
  • Participates in unit progress meetings.
  • Turns to Supervisor for unusual circumstances.
  • Performs any and all duties as directed by management.


Job Requirements


  • High school diploma or equivalent required
  • 6 months previous medical billing experience preferred
  • Excellent communication skills both oral and written
  • Excellent follow-up skills
  • Excellent organizational skills
  • Ability to work in fast paced environment
  • Computer literate


  • None


This job will be performed in a well-lighted and well-vented environment. Work is oriented around good visual skills.  Eye fatigue may be encountered as extended amount of time is spent in front of computer display terminal.

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week. Overtime may be required and can be mandated by Management. 


Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.