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Patient Accounts Manager in Louisville, Tennessee, US at TeamHealth

Date Posted: 8/31/2020

Job Snapshot

Job Description

Join a team of dynamic, results oriented professionals!

Named among “The World’s Most Admired Companies" by Fortune Magazine
Named among "America's 100 Most Trustworthy Companies" by Forbes magazine
Named among “Great Places to Work" by Becker’s Hospital Review

  • Career Growth Opportunities
  • Convenience market on site
  • Benefit Eligibility (Medical/Dental/Vision/Life) the first of the month following 30 days of employment
  • 401K program (Discretionary matching funds available)
  • Employee Assistance Program
  • Referral Program
  • Dental plans & Vision plans
  • GENEROUS Personal time off
  • Eight Paid Holidays per year
  • Quarterly incentive plans
  • Business casual dress code
  • Free Parking
  • Free coffee daily
  • Employee of the month awards with monetary gift and parking space
  • Training Programs
  • Fitness Center with personal trainer on site
  • Awesome Facility with terrific amenities
  • Wellness programs
  • Flexible work schedule


Patient Accounts Manager is responsible for the effective management of the departments that relate to reimbursement within the Billing Center including Patient Accounts and Refunds.  The Manager plans, organizes, directs, monitors and supervises the daily business of these areas.  He/she ensures that production work standards being met and quality work standards meet the minimal guidelines.


  • Response for staffing and Human Resource Management for assigned areas including hiring, training, leading and motivating staff.
  • Develop systems and controls to assure that work force meets the minimum productivity standards both departmentally and for individual employees. The manager has the overall accountability to assure the month end-closing process is within schedule for areas of responsibility.
  • Develop quality assurance monitors for all areas of responsibility including an ongoing system of training and evaluation and feedback that relates to all functional jobs in the department.
  • Response for coordinating communication to assigned staff of productivity standards, quality standards, policies and procedures, as well as, corporate information.
  • Interface with other areas within the Billing Center to problem solve and support the investigation and resolution of problems and issues.
  • Assist the Accounts Receivable group in the effective management of accounts receivable for client billing sites. Systems shall be installed in Patient Accounts to assure accurate posting, claim filing and appeals.
  • Be able to facilitate the timely communication to the departments any issues or problems identified either by departments within reimbursement or by other areas of the operation that impact posting payments, rejections, processing refunds or other work of functional areas.
  • Assist in the preparation of the Annual Budget and is responsible to manage the budget within assigned amounts.
  • Coordinate the resolution of billing issues among other departments.
  • Complies with mandatory overtime requirements as a member of management.
  • Assume other tasks, duties and responsibilities as assigned by the Director of Accounts Receivable and Reimbursement.


Job Requirements


  • Excellent management skills including exceptional organizational, interpersonal and oral/written communication skills.
  • Excellent computer skills including MS Windows 95, Microsoft Office and Excel
  • Ability to deal with a variety of tasks simultaneously in a fast paced environment and establish and orchestrate.
  • Orchestrate priorities while maintaining a professional demeanor.
  • Demonstrate sound judgment and leadership skills.
  • Knowledge of IDX/BAR preferred.


  • Bachelor’s Degree in a Healthcare related specialty or Business Administration Program with a proven record of academic excellence.
  • Additional training in Accounting and medical billing preferred


  • Travel may be required to billing locations concerning the resolution of billing related issues.


This job is performed in a well-lighted and well-vented environment.  Requires constant sitting tolerance.  Extended amount of time spent in front of computer display terminal.

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, and fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.


Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.