QUALIFICATIONS / EXPERIENCE:
- Associates Degree in related field preferred, minimum of High School diploma required.
- 1 to 3 years’ experience in a medical office/clinic environment required
KNOWLEDGE, SKILLS AND ABILITIES:
- Ability to perform patient intake and document problems appropriately, seeking guidance as needed
- High degree of verbal communication and interpersonal skills to determine needs, provide information, instruct, and provide emotional support
- Working knowledge of general office equipment including fax and copy machines, multi-line phone system, and personal computer
- Working knowledge of medical terminology
- Ability to address and resolve conflict in a professional manner
- Ability to maintain strict confidentiality
- Ability to be flexible
- Strong planning, problem solving, organizational, verbal communication and interpersonal skills.
- Excellent verbal and written communication skills.
- Ability to perform detail-oriented work.
- Ability to work independently yet in conjunction with a team.
- Ability to adapt to a changing and growing atmosphere.
- Courteous and professional demeanor.
- Willingness to work as a team player to meet common goals of the department.
- Demonstrates excellent verbal and written communication skills.
- Ability to work under pressure and meet deadlines.
- Excellent customer service skills.
- Ability to maintain a professional demeanor and composure when handling difficult clients/stressful situations.
- Promote positive department morale through effective teamwork.
PHYSICAL / ENVIRONMENTAL DEMANDS:
- Job performed in a well-lighted, modern office setting.
- Occasional travel locally
- Occasional lifting/carrying (10 pounds or less)
- Occasional standing/bending
- Moderate to high stress level
- Prolonged sitting
- Prolonged computer/PC work
- Prolonged telephone use
This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.