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HM Patient Accounts Supervisor in Louisville, Tennessee, US at TeamHealth

Date Posted: 1/11/2021

Job Snapshot

Job Description

Join a team of dynamic, results oriented professionals!

Named among “The World’s Most Admired Companies" by Fortune Magazine
Named among "America's 100 Most Trustworthy Companies" by Forbes magazine
Named among “Great Places to Work" by Becker’s Hospital Review

  • Career Growth Opportunities
  • Convenience market on site
  • Benefit Eligibility (Medical/Dental/Vision/Life) the first of the month following 30 days of employment
  • 401K program (Discretionary matching funds available)
  • Employee Assistance Program
  • Referral Program
  • Dental plans & Vision plans
  • GENEROUS Personal time off
  • Eight Paid Holidays per year
  • Quarterly incentive plans
  • Business casual dress code
  • Free Parking
  • Free coffee daily
  • Employee of the month awards with monetary gift and parking space
  • Training Programs
  • Fitness Center with personal trainer on site
  • Awesome Facility with terrific amenities
  • Wellness programs
  • Flexible work schedule


Reports to the Patient Accounts Manager and performs direct personnel supervision and management of the employees in the Patient Accounts Department. Broad areas of responsibility include Personnel Management, Data Quality Management, Productivity Management, Communications, and other activities as assigned.


  • Manages and supervises the Patient Accounts Representatives in the functions of posting carrier payments, guarantor payments and applicable adjustments;
  • Develops and maintains department policies and procedures;
  • Designs and maintains job descriptions, conducts performance evaluations, recommends salary increases, and initiates appropriate disciplinary action when required;
  • Staffs and maintains adequate levels of personnel in accordance with staffing plan;
  • Cross trains employees to provide adequate back up for vacations, sick days, and personnel shortages;
  • Determines training needs for all positions. Provides planned training agenda for new employees;
  • Establishes, implements, and maintains quality control procedures designed to monitor the accuracy of data keyed to IDX;
  • Ensures daily balancing of payments and adjustments keyed to IDX;
  • Develops and monitors the Patient Account employees’ daily production goals;
  • Develops and coordinates production schedules;
  • Communicates any and all issues effecting quality/accuracy of accounts to Patient Accounts Manager;
  • Communicates production delays immediately to Patient Accounts Manager;
  • Advises and consults with other management staff about issues in the Patient Accounts department that may affect/relate to their department;
  • Conducts weekly staff meetings to inform staff or changes in policies and procedures and to provide in-service training;
  • Handles special projects as requested by Management;
  • Performs other duties as required.


Job Requirements


  • High school diploma or equivalent;
  • 1+ year experience in a medical billing setting, with an emphasis on reconciliation and payment posting;
  • Familiarity with the revenue cycle process;
  • Previous supervisory experience preferred;
  • Good team management skills;
  • Good analytical skills;
  • Good knowledge of Excel;
  • Proficiency in working with systems (IDX experience is desirable);
  • Computer literate;
  • Excellent follow-up skills;
  • Excellent organizational skills;
  • Regular and predictable onsite attendance;
  • High level of interaction and teamwork.


  • Manages the employees in the Patient Accounts Department


This job is performed in a well-lighted and well-vented environment.  Requires constant sitting tolerance.  Extended amount of time spent in front of computer display terminal.  This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, and fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.


Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.