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Front Desk Coordinator Similar to Patient Coordinator in Knoxville, TN at TeamHealth

Date Posted: 9/11/2020

Job Snapshot

Job Description

This position you will be the first point of contact with patients seeking medical assistance and support from their Doctor. The non-clinical PC builds that immediate trust, provides compassion, and empathy with customized scripting to document what is needed before a Nurse speaks with the patient.


A position that has great pay and includes shift differentials?

An opportunity to work from home?


AccessNurse, a TeamHealth company, is looking for exceptional individuals to join our team in this Medical Support role.

The full-time position does require some weekend commitment, but there is a bonus added to pay with weekend work! Current openings include afternoons, evenings, and weekends.


Paid Training (mandatory two weeks)

Eligible for benefits the first of the month following 30 days of employment

Wellness Programs, medical, dental, vision

General Personal Time Off and Eight (8) paid holidays per year

401(k) Participation with discretionary matching funds available

Shift differentials

Pay incentives for weekend work

Employee Referral Bonus with no cap


Job Requirements

Job Qualifications:

  • High School Diploma or GED. Some college is preferred.
  • 6 months minimum experience positively interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, healthcare, military experience)
  • Professional, courteous telephone voice
  • Dependable, reliable and trustworthy
  • Excellent organizational and computer skills
  • Ability to handle confidential information
  • Detail Oriented – Accurately process and record information ensuring data integrity
  • Ability to follow scripted information while interacting with patients and a willingness to escalate situations as appropriate
  • Flexibility with scheduling

Physical and Environmental Demands

  • Job performed in a well-lit, modern office setting
  • Occasional lifting (20 pounds or less)
  • Visual and Auditory acuity
  • Manual and finger dexterity
  • Occasional stress
  • Occasional pushing, pulling, carrying, lifting, bending, and reaching
  • Frequent work on a PC/Computer
  • Prolonged telephone work and prolonged sitting