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Director, Onboarding in Knoxville, TN at TeamHealth

Date Posted: 1/8/2019

Job Snapshot

Job Description

The primary functions of the Onboarding Director are to develop and lead TeamHealth onboarding initiatives, dyad rounding and new business start-up activities, as well as manage the onboarding liaison department and operations analyst performing these functions.




  • Support and lead TeamHealth onboarding initiatives and process
  • Lead and support the Dyad Rounding meetings, reports and processes
  • Develop the onboarding liaison role
  • Develop the operational analyst role
  • Maintain monthly rounding with employees
  • Aid in the development of employees by training and coaching
  • Lead employees by providing guidance, assistance and appropriate communication
  • Maintain reports and analytics
  • Oversee and monitor metrics established for the onboarding liaison role
  • Utilize sound judgment when dealing with sensitive and/or high stress situations
  • Utilize project management skills to prioritize and complete projects and assignments
  • Build professional work relationships and maintain strong communication within the end to end process
  • Maintain accountability from the team in regards to utilization of onboarding plans
  • Support the new hire process for Full Time, Part Time, PRN and locums clinicians
  • Serve as a liaison for Kaizen/development activities with Operations Support Department
  • Collaborate with the End-to-End Departments to ensure proper resolution
  • Ensures complete and accurate data is entered into the system
  • Evaluate problems and implement solutions to determine positive resolution
  • Workload balance the work for onboarding liaisons when work flow increases or slows
  • Contribute to process improvement as part of continuous improvement
  • Act as the main point of contact for the Risk and Compliance Departments
  • Review rejected files, lockouts, internal concerns and work to resolve conflicts/questions
  • Act as point person for lockout notifications and noncompliant provider notifications
  • Responsible for knowing and successfully communicating full knowledge of the end to end process employees/staff



Job Requirements

  • College degree required and/or 3-years of experience using critical thinking and independent decision making judgments
  • Some management experience preferred
  • Project management certification or experience a plus
  • 1+ years of experience within a healthcare setting
  • Possesses excellent communication skills and listening skills, and is extremely comfortable expressing ideas and representing the organization
  • Excellent customer service skills
  • Excellent problem-solving and conflict resolution skills
  • Proficiency in various computer applications, i.e. word processing, spreadsheet, e- mail, database management and presentation software
  • Familiarity with technology and able to adapt to changes within technological updates, i.e. office equipment, cell phone use and software changes
  • Ability to handle multiple tasks and deadlines with a sense of urgency
  • Ability to handle confidential data
  • Ability to adapt to change and redirect stressful situations
  • Ability to motivate people and teams to produce a positive outcome
  • Process improvement experience a plus
  • Analytical skills
  • Strong interpersonal skills required