This site uses cookies. To find out more, see our Cookies Policy

Practice made perfect

Join Our Talent Network

Director, Data Services in Knoxville, Tennessee, US at TeamHealth

Date Posted: 1/31/2019

Job Snapshot

Job Description

JOB DESCRIPTION OVERVIEW:

The Operations Director acts as the primary business point of contact to manage the business between intake, support, and small enhancements. This includes activities associated with managing relationships with the vertical leadership team, collaborating between Data Solution Team and the Architecture team, maintaining the operation level agreements between Data Solutions and Architecture as well as planning, requirements handling and issues management. This individual serves as the escalation mechanism to assist in contacting the responsible group within the Data teams to ensure adequate support is provided when an reporting and analytic solutions have an existing or potential problem.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Minimum 10 years relevant work experience Technical background ideally within Data Warehouse, Data Services, Operations, and IT outsourcing industry
  • Knowledge of the following – Systems management platforms, service management solution
  • Operations Director will also have the following Management Skills and Attributes:
    • The ability to focus on people and policies as well as ethical and moral concepts in the work place.
    • The ability to maintain a holistic view of the business by being able to bridge people, process and information in order to produce business results.
    • The ability to maintain a strategic view as where details are a matrix of centralized measurements and localized processes.
    • Excellence in problem solving, communication and organizational skills.
    • Experience leading programs within a Technology Data Services organization.
    • Effective collaborator, strong leadership, creative and independent thinking.
    • Building a personal relationship with key client staff
    • Successful service delivery - SLA achievement and high level of customer satisfaction
    • Monitoring overall performance of services
    • Good communication around issues and opportunities – get things done, make things happen
    • Collaborating with senior management on vertical management and growth
    • Ensuring operations teams are aware of changes and are prepared
    • Building service reports
    • Service reporting and sponsoring service delivery meetings
    • Pulling in additional resources when needed e.g. specialist teams or people for specific issues /opportunities
    • Removing all obstacles to customer satisfaction and / or financial performance
    • Communicating across organizational boundaries – from engineers through to senior managers
    • 3rd party management responsibilities
    • Following up if service delivery is not meeting expectations
    • Working with the client and operations teams to identify and manage service improvement activities
    • Along with operational managers and technical leads, accountable for and contribute to the overall performance of the data services department
    • Ability to follow hardware and software best practices as defined by the Data Solution and Architecture teams
  • Specific Responsibilities May Include (but are not limited to):
    • Successful service delivery – SLA achievement and high level of customer satisfaction
    • Monitoring overall performance of services
    • Excellent communication around issues and opportunities – get things done, make things happen
    • Removing all obstacles to customer satisfaction and/or performance
    • Maintains effective communication and working relationships with customers and project team members.
    • Working with customer and operations teams to identify and manage service improvement activities
    • Contribute to the overall performance of services delivered
    • Specify systems, processes and methodologies, to ensure effective monitoring, control and support of service delivery.

Job Requirements

QUALIFICATIONS / EXPERIENCE:

  • Bachelors Degree required or equivalent work experience.
  • 10+ years Technical and Leadership Experience
  • Experience interfacing with C-Level Executives required.
  • Leadership and core business/interpersonal skills.
  • Successful project management experience.
  • Ability to establish relationships with Business Teams.
  • Strong PC skills (MS Word, Excel, PowerPoint, Project)
  • IT Outsourcing experience preferred
  • Excellent documentation skills and attention to detail. Enjoys making things
  • Ability to deliver technical presentations using business language of what happened and how it was resolved
  • Able to produce and deliver relevant and effective training as needed
  • VLDB experience with Data Warehouses solutions, Data models, and reporting solutions
  • Familiar with or desire to understand Big Data platforms
  • Proven development experience and leadership of SQL Server Technologies (SSIS, SSAS, SSRS)
  • Reporting platforms and solutions (Cognos, Tableau, MicroStrategy)
  • Data Platforms (Oracle, SQL Server, Netezza, Cloud, Hadoop) 
  • The above information on this description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

PHYSICAL / ENVIRONMENTAL DEMANDS:

  • Duties performed in a well-lighted, modern office setting;
  • Occasional lifting/carrying (25 pounds or less);
  • Prolonged sitting;
  • Prolonged work on a computer/PC.

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, and fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.

DISCLAIMER:

Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.