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CUSTOMER CARE AGENT (ENGLISH & BILINGUAL) POTENTIAL TO WORK FROM HOME in Knoxville, Tennessee, US at TeamHealth

Date Posted: 7/10/2020

Job Snapshot

Job Description

Come join our team of dynamic professionals at Team Health National Patient Service Center!

Team Health has immediate openings for Customer Care Agents!

Minimum pay $12.00 per hour

Full-time, part-time, and occasional with the potential to work from home (must meet requirements) and set your own schedule!

We are open Monday - Friday from 8 am - 8 pm and Saturdays from 10 am - 3 pm (employees may volunteer to work Saturdays-currently not required).

Becker’s Hospital Review "150 Great Places to Work in Healthcare" - 2015, 2016, 2017, 2018, 2019

Benefit Eligibility (must work min 32 hours per week)

Dental Plan

Vision Plan

Paid Vacation Days

Paid Holidays (eight per year)

401k plan with discretionary company match

Quarterly Incentive Bonus

Employee Referral Bonus

On-site Fitness Center

Paid Training (mandatory two-weeks 8am - 5pm)

Part-time or occasional may be able to choose a preferred schedule-come in and talk to us today!

ALWAYS AVAILABLE- full-time flexible schedules 8:00 am - 8:00 pm

JOB DESCRIPTION OVERVIEW:

This position is primarily responsible for answering patient inquires with exceptional customer service, while maintaining positive patient relations. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide service to patients in a professional manner.

Provide excellent, concise communication.

Learn and understand ETM software operation.

Learn and understand billing and account operations.

Answers and documents all telephone inquiries.

Research and resolve problems with patients bills.

Updates patients’ insurance coverage as needed.

Prints courtesy claims and itemized statements.

Rebills accounts after receiving insurance information.

Arranges financial agreements with patients using budget plan as needed.

Performs other duties and assignments as requested.

 

 

 

Job Requirements

QUALIFICATIONS / EXPERIENCE:

High school diploma or equivalent required

Previous medical billing and customer service experience a plus

Strong communication skills (oral and written) required

Ability to speak, listen and type simultaneously

Basic PC skills required

Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.

 

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