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Collections Floor Supervisor in Sunrise, Florida, US at TeamHealth

Date Posted: 2/9/2021

Job Snapshot

Job Description

POSITION SUMMARY:

Collection Floor Supervisor assists Managers, Directors/AVP’s and Division V.P. with oversight of TeamHealth’s internal collection agency.

ESSENTIAL RESPONSIBILITIES:

1.       Assist management with oversight of staff in meeting work standards

2.       Improve departmental performance

3.       Identify, document and report on representative job performance

4.       Assure adherence and compliance with all departmental policies and                procedures

5.       Manage agent compliance, call quality and productivity on continual                  basis

6.       Complete Audit assignments in timely and comprehensive manner

OTHER RESPONSIBILITIES:

1.     Perform daily audits of assigned teams for compliance, production and              call quality

2.     Implement Disciplinary Action as needed with AVP/Manager Approval

3.     Learn and help manage dialer speed and productivity using FACS and                Artiva Manager

4.     Learn how to analyze daily needs/build new work queues and build pools          as needed

5.     Assist/Create daily and weekly contests and track results as needed

6.     Assist in maintaining bi-weekly collector work schedule

7.     Assist in tracking schedule changes; PTO days and Long Term Sick/FMLA          days

8.     Ensure a consistent positive energy exists within the department

9.     Assist with managing customer complaint calls

10.   Other Duties as assigned by management

 

Job Requirements

POSITION REQUIREMENTS:

Skills

1.     Computer literate - Microsoft Office

2.     High level math, reading and skills

3.     Legible handwriting

4.     Excellent verbal communication

Education

1.     Minimum High School Diploma or GED

2.     Prior training with Microsoft Office (Excel and Word) or equivalent

Experience

1.     1 to 2 years prior supervisory (supervisor or team leader) experience at            a call center

2.     5 or more years experience working at a 3rd party healthcare collection            agency

3.     An equivalent degree of experience in a similar field

WORKING CONDITIONS:

Office environment with computerized collection agency software, dialer system and medical billing systems.  Working hours 8:00 A.M. to 5:00 P.M. Shift coverage may include some evenings until 8:00 P.M. and some Saturdays 8:00 A.M. to 12:00 P.M. Occasional overtime as necessary.