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Collection Floor Supervisor (ARS) in Sunrise, Florida, US at TeamHealth

Date Posted: 6/24/2020

Job Snapshot

Job Description

Join a team of dynamic, results oriented professionals!

Named among “The World’s Most Admired Companies" by Fortune Magazine
Named among "America's 100 Most Trustworthy Companies" by Forbes magazine
Named among “Great Places to Work" by Becker’s Hospital Review

  • Career Growth Opportunities
  • Convenience market on site
  • Benefit Eligibility (Medical/Dental/Vision/Life) the first of the month following 30 days of employment
  • 401K program (Discretionary matching funds available)
  • Employee Assistance Program
  • Referral Program
  • Dental plans & Vision plans
  • GENEROUS Personal time off
  • Eight Paid Holidays per year
  • Business casual dress code
  • Free Parking
  • Fitness Center
  • Awesome Facility with terrific amenities
  • Wellness programs


Collection Floor Supervisor assists Managers, Directors and Division V.P. with oversight of TeamHealth’s internal collection agency.


1.       Assist management with oversight of staff in meeting work standards

2.       Improve departmental performance

3.       Identify, document and report on representative job performance

4.       Assure adherence and compliance with all departmental policies and procedures



1.     Assist in maintaining bi-weekly collector work schedule

2.     Assist in tracking schedule changes; PTO days and Long Term Sick/FMLA days

3.     Ensure a consistent positive energy exists within the department

4.     Assist with managing customer complaint calls

5.     Other Duties as assigned by management


Job Requirements



1.     Computer literate - Microsoft Office

2.     High level math, reading and skills

3.     Legible handwriting

4.     Excellent verbal communication


1.     Minimum High School Diploma or GED

2.     Prior training with Microsoft Office (Excel and Word) or equivalent


1.     1 to 2 years prior supervisory (supervisor or team leader) experience at a call center

2.     5 or more years experience working at a 3rd party healthcare collection agency

3.     An equivalent degree of experience in a similar field


Office environment with computerized collection agency software, dialer system and medical billing systems.  Working hours 8:30 A.M. to 5:30 P.M.; Shift coverage will include some evenings until 9:00 P.M. and some Saturdays 8:30 A.M. to 12:30 P.M. Occasional overtime as necessary, especially during special projects.