Practice made perfect

Join Our Talent Network

Client Services Manager in Akron, OH at TeamHealth

Date Posted: 7/17/2019

Job Snapshot

  • Employee Type:
  • Location:
    Akron, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Join a team of dynamic, results oriented professionals!

Named among “The World’s Most Admired Companies" by Fortune Magazine
Named among "America's 100 Most Trustworthy Companies" by Forbes magazine
Named among “Great Places to Work" by Becker’s Hospital Review

  • Career Growth Opportunities
  • Convenience market on site
  • Benefit Eligibility (Medical/Dental/Vision/Life) the first of the month following 30 days of employment
  • 401K program (Discretionary matching funds available)
  • Employee Assistance Program
  • Referral Program
  • Dental plans & Vision plans
  • GENEROUS Personal time off
  • Eight Paid Holidays per year
  • Quarterly incentive plans
  • Business casual dress code
  • Free Parking
  • Free coffee daily
  • Employee of the month awards with monetary gift and parking space
  • Training Programs
  • Fitness Center with personal trainer on site
  • Awesome Facility with terrific amenities
  • Wellness programs
  • Flexible work schedule


The Client Services Manager shall serve as a liaison between the affiliate offices, hospital personnel, physicians, and the Billing Center staff. The Manager will be responsible for coordinating all new contract implementation, as well as changes to existing contracts. The Manager will also oversee and direct all aspects of the Patient Services Department.


  • The Manager shall provide client relationship support to affiliate offices, hospital personnel, physicians, and the Billing Center staff.
  • The Manager shall be responsible for coordinating all aspects of new contract start-ups, following established Team Health protocol, and will also be responsible for communicating to all Billing Center personnel all changes and/or updates to existing contracts.
  • The Manager will oversee all aspects of the Patient Services Department, monitoring quality assurance and production and adherence to established Billing Center policies and procedures, as well as HCFS policies and procedures.
  • The Manager shall investigate and assist with resolution of all patient billing issues referred by affiliate offices, hospital personnel, and physicians.
  • Oversee hiring, training, and adherence to established staffing ratios.
  • Maintain discipline, morale, and harmonious personnel relations
  • Complete special projects and reports as assigned by Vice President
  • Assist with preparation of annual budget for Patient Services Department.
  • Assist with development and implementation of policies and procedures regarding customer service
  • Assure that all policies and procedures are reviewed with employees and acknowledgements are completed and filed.


Job Requirements


  • The Manager must possess excellent interpersonal and communication skills. The Manager must be able to effectively communicate with affiliate management, hospital administration, medical directors, and high level officials.
  • The Manager must be able to analyze and resolve situations using professional problem solving techniques.
  • The Manager must have a comprehensive background in physician billing and reimbursement.
  • BS or BA preferred or equivalent of experience in a physician billing related field
  • Minimum of 3-5 years experience with customer service/healthcare management


  • Manages Patient Services Supervisor(s) and Patient Services Representative(s)


General office environment

This position may be relatively highly stressful with significant workload. Moderate travel will be necessary.

Must be available to work extended hours required to get the job done or as necessary.

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.


Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.