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Associate Project Manager in Knoxville, Tennessee, US at TeamHealth

Date Posted: 2/17/2021

Job Snapshot

Job Description


Serve as the Project Manager and the lead technical liaison between a set of facilities (hospitals) and internal Operations clients. The HIE Project Manager will be responsible for the initial stages of making contact with the hospital and starting the process of getting them transferred over to Team Health’s electronic billing system.  This person will be the initial contact with the facility.   


  • Responsible for making contact with the hospital and starting the process of getting them transferred over to Team Health’s electronic billing system and documenting progress made when they have made contact and conversations that are had with each facility.
  • Long term the position is responsible for implementation of interfaces (Go-Lives and Conversions) for their select facilities in a up and running state through maintaining working relationship with each facility, Chart Capture and Billing Center Operations
  • Manage all technical interface requirements for a given set of facilities as defined by the HIE Technical Operations team
  • Initiate all communications with facility IT to setup a new facility or follow through on a production issue within the first two weeks of a go-live or conversion
  • Maintain a current state report for all sites being worked with details on last communications and action items.
  • Ensure proper communication is made between divisions and billing centers to keep everyone on the same page with efforts.
  • Communicate with various IT employees of the different hospitals and keeping a detail log of what is happening.  


Job Requirements


  • Bachelor’s degree in Information Systems, Computer Science, or related field preferred, or equivalent education and professional experience, required.
  • Five (5) years’ experience in an IT support role
  • Knowledge of hospital-based information systems preferred
  • Demonstrated ability to communicate effectively (both oral and written)
  • Knowledge of file transfer protocols and familiarity with network VPN configurations
  • Excellent interpersonal skills oriented toward professionalism and customer service and ability to work with minimal direction/supervision
  • Flexibility to quickly adapt to any new business environment
  • Experience in coordinating simultaneous assignments by assessing project deadlines, establishing work priorities, and coordinating personal work schedule
  • Ideally have 1-2 yrs. of experience with IT project coordination.  All projects/documentations/tickets are done using Samanage.  
  • Understanding of B2B connections, FTP transfers, VPN, HL7 l a plus. Any healthcare experience would be a plus
  • Proficient with Outlook and comfortable doing some data entry work that is required.  Hands-on technical work is minimal.
  • Project coordination and any type of systems analyst background would be a plus.


  • Job performed in a well-lighted, modern office setting
  • Occasional lifting/carrying (25 pounds or less)
  • Prolonged sitting
  • Prolonged work on a computer/PC
  • Occasional travel (minimal anticipated)

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.


Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.