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Job Requirements of Bilingual Spanish Customer Service Representative – FT- Remote WFH:
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Bilingual Spanish Customer Service Representative – FT- Remote WFH
Remote Bilingual Spanish Customer Service Representative – Full-Time or Part-Time
TeamHealth National Patient Service Center | Work from Home
$750 Sign-On Bonus + Quarterly Incentives
Are you a strong communicator with a passion for helping others? The TeamHealth National Patient Service Center is hiring Remote Bilingual (Spanish-English) Customer Service Agents for flexible, fully remote positions. Whether you're seeking full-time or part-time hours, this opportunity offers meaningful work, a supportive team, and the convenience of working from home.
In this role, you’ll assist patients with billing and insurance inquiries, delivering compassionate and professional service that truly makes a difference.
Position Highlights:
- $750 Sign-On Bonus + Quarterly Performance Incentives
- 100% Remote – Work from the comfort of your home
- Live in Knoxville, TN or surrounding area? You’re welcome to work on-site in our office if you’d like
- Company-provided equipment
- Flexible Scheduling – Full-time and part-time options available
What We Offer:
- 401(k) Retirement Plan with discretionary company match (Available to both full-time and part-time employees)
- Paid Time Off (PTO) + 8 Paid Holidays (Full-Time only)
- Comprehensive Wellness Programs – Supporting your physical, emotional, financial, and social well-being
- Ongoing Training & Professional Development
- Health Benefits (Full-Time): Medical, Dental, Vision, Life Insurance, HSA/FSA options
What You’ll Do:
- Provide bilingual (Spanish-English) customer service via phone
- Assist patients with billing, insurance questions, and account resolution
- Research and resolve discrepancies or issues with patient accounts
- Update insurance information and rebill claims as necessary
- Generate and send itemized statements or courtesy claims
- Set up and manage payment plans
- Accurately document all interactions in the system
- Maintain a professional and empathetic tone at all times
- Perform additional administrative duties as needed
What You’ll Need:
- High school diploma or GED
- Bilingual fluency in Spanish and English
- Excellent communication, listening, and typing skills
- Ability to multitask (listen, speak, and type simultaneously)
- Comfortable using Microsoft Windows and computer-based systems
- Previous experience in customer service, call centers, retail, or hospitality is a plus
Apply today to join the TeamHealth National Patient Service Center—where your skills help make a difference, and your career can thrive in a flexible, remote or in-office environment.
Job Requirements: