Cross-Coverage Representative, Medical Billing

TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized by Newsweek as one of America’s Greatest Workplaces in Health Care for 2025 –Becker’s Hospital Review names TeamHealth among the top 150 places to work in healthcare. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us!

What we Offer

• Career Growth Opportunities
• A Culture anchored in a strong sense of belonging
• Benefits (Medical/Dental/Vision) begin the first of the month following 30 days of employment
• 401k (Discretionary match)
• Generous PTO
• 8 Paid Holidays
• Equipment Provided for Remote Roles

Overview
The Cross Coverage Representative is responsible for providing support in all aspects including Denials, Appeals and Accounts Receivable teams.

Essentials Duties and Responsibilities

• Processes enterprise task manager (ETM) worklist in Accounts Receivable, Denials and Appeals
• Reviews rejections to identify trends and carrier issues require reporting to management
• Researches carrier issues to determine appropriate action
• Notifies Manager of any unusual circumstances regarding Denials, Appeals and Accounts Receivable
• Processes credit balances for insurances and guarantors as mandated by internal and financial services policies
• Handles correspondence related to credit balances as well as telephone inquiries
• Posts all group lockbox receipts and all rejections listed on payment remits in IDX as assigned
• Maintains daily log of all posted batches via manual and/or generated ERA
• Performs required action to assigned reports (Exceeds Transaction Limit, IMBS, Charge Corrections)
• Assists with training new hires, transfer employees and rehires
• Assists trainer with implementation of system upgrades
• Assists trainer with new hire orientation
• Provides support with templates, system issues, or password resets
• Performs other duties and assignments as requested

Qualifications / Experience

• Ability to sit on-site at the Alcoa Billing Center located in Louisville, TN
• High school diploma or equivalent required
• At least 2 years of medical billing experience required
• Excellent oral and written communication skills
• Excellent presentation skills in classroom setting
• Proficient in Microsoft Office
• Excellent follow-up skills, attention to details, organizational skills, & problem solving
• Ability to work independently and self-motivated