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Job Requirements of Manager Patient Coordinator- Operations:
Patient Coordinator Manager Essential Functions:1. Uphold and support the mission, objectives and policies of AccessNurse.
2. Responsible for meeting all essential functions of Patient Coordinator and Lead Patient Coordinator roles.
3. Maintain expertise in AccessNurse’s call handling applications and Training programs.
4. Active involvement with the Patient Coordinator Training Program and Quality initiatives as needed.
5. Provide timely feedback to employees to recognize good performance and improve performance deficiencies.
6. Write and deliver 90-Day and Annual Performance Reviews.
7. Coach and counsel employees from verbal warnings up to possible termination by managing the performance of all staff.
8. Facilitates positive communication with all departments and team members.
9. Maintains current expertise in all company and client systems to function as a Patient Coordinator or Lead Patient Coordinator as required.
10. Understands the operations and policies of the AccessNurse Call Center services.
11. Participates in leadership meetings as assigned.
12. Attend and participate in staff meetings.
13. Identifies staffing needs and ensures that the day, evening, and/or night shifts are adequately covered.
14. Flexibility in scheduling/availability to fill-in as additional staff when needed.
15. Required to cover on-call on a rotating basis and holidays.
16. Responsible for Patient Coordinator productivity metrics within the budgetary guidelines set by administration.
17. In conjunction with the Director of Nonclinical Services, writes and conducts staff disciplinary actions when needed.
18. Addresses issues identified by quality improvement monitoring with involved staff, and assists with any corrective action plan.
Job Qualifications:
1. Associates Degree or higher preferred.
2. Two years of call center or equivalent experience meeting quality and productivity standards preferred.
3. Two years of previous management experience in demanding environment preferred.
4. Strong conflict resolution skills required
5. Strong communication (both oral and written) and interpersonal skills.
6. Ability to teach and motivate staff.
Knowledge and Abilities
1. This is a multispecialty role and requires the ability to communicate with all levels of call center personnel, patients, physicians, coworkers, staff and medical service providers.
2. Strong ability to communicate effectively both verbally and in writing; thoughts are logical and clearly expressed.
3. Detail oriented.
4. Ability to recognize and deal with priorities effectively.
5. Understand and uphold the call center policies and procedures.
6. Highly effective leadership and effective problem solver.
7. Excellent organizational abilities and documentation skills.
8. Can make independent decisions using critical thinking skills.
9. Must be able to work well under stress and relate to the public, staff, nurses and physicians in a professional manner.
Do you meet the requirements for this job?
Manager Patient Coordinator- Operations
TeamHealth
USA (Remote)
Full-Time
AccessNurse is the premier provider of medical call center solutions, including 24/7 telephone nurse triage, and answering services. In business since 1996, AccessNurse serves more than 20,000 clinicians and practices, along with healthcare systems, health plans and Federally Qualified Health Centers (FQHCs) across the country. AccessNurse is a TeamHealth Company. TeamHealth has been recognized by Newsweek as one of America’s Greatest Workplaces in Health Care for 2025.
Job Overview
The Patient Coordinator Manager - Operations maintains all functions outlined in the Patient Coordinator Manager Job Description, as well as, the additional responsibilities below. The Patient Coordinator Manager - Operations provides support for clinical objectives set forth by operations, quality, and training leadership. This position manages 15+ non-exempt staff, participates in Patient Coordinator duties, Lead Patient Coordinators, quality monitoring, and training functions. The Patient Coordinator Manager - Operations reports to the Director of Nonclinical Services with additional oversight by the VP of Operations.
Patient Coordinator Manager- Operations Essential Functions:
1. Oversee and maintain the ongoing management of the Patient Coordinator Advisory Council (PCAC).
2. Support Implementations and Customer Relations by acting as a subject matter expert and provide recommendations for call flow design.
3. Act as primary resource for system testing and IT support.
4. Coordinate downtime activities.
5. Support Patient Coordinator Managers with disciplinary meetings as needed/appropriate.
6. Provide additional support to the Director of Nonclinical Operations and/or VP of Operations as needed.
Job Overview
The Patient Coordinator Manager - Operations maintains all functions outlined in the Patient Coordinator Manager Job Description, as well as, the additional responsibilities below. The Patient Coordinator Manager - Operations provides support for clinical objectives set forth by operations, quality, and training leadership. This position manages 15+ non-exempt staff, participates in Patient Coordinator duties, Lead Patient Coordinators, quality monitoring, and training functions. The Patient Coordinator Manager - Operations reports to the Director of Nonclinical Services with additional oversight by the VP of Operations.
Patient Coordinator Manager- Operations Essential Functions:
1. Oversee and maintain the ongoing management of the Patient Coordinator Advisory Council (PCAC).
2. Support Implementations and Customer Relations by acting as a subject matter expert and provide recommendations for call flow design.
3. Act as primary resource for system testing and IT support.
4. Coordinate downtime activities.
5. Support Patient Coordinator Managers with disciplinary meetings as needed/appropriate.
6. Provide additional support to the Director of Nonclinical Operations and/or VP of Operations as needed.
Job Requirements:
Patient Coordinator Manager Essential Functions:
1. Uphold and support the mission, objectives and policies of AccessNurse.
2. Responsible for meeting all essential functions of Patient Coordinator and Lead Patient Coordinator roles.
3. Maintain expertise in AccessNurse’s call handling applications and Training programs.
4. Active involvement with the Patient Coordinator Training Program and Quality initiatives as needed.
5. Provide timely feedback to employees to recognize good performance and improve performance deficiencies.
6. Write and deliver 90-Day and Annual Performance Reviews.
7. Coach and counsel employees from verbal warnings up to possible termination by managing the performance of all staff.
8. Facilitates positive communication with all departments and team members.
9. Maintains current expertise in all company and client systems to function as a Patient Coordinator or Lead Patient Coordinator as required.
10. Understands the operations and policies of the AccessNurse Call Center services.
11. Participates in leadership meetings as assigned.
12. Attend and participate in staff meetings.
13. Identifies staffing needs and ensures that the day, evening, and/or night shifts are adequately covered.
14. Flexibility in scheduling/availability to fill-in as additional staff when needed.
15. Required to cover on-call on a rotating basis and holidays.
16. Responsible for Patient Coordinator productivity metrics within the budgetary guidelines set by administration.
17. In conjunction with the Director of Nonclinical Services, writes and conducts staff disciplinary actions when needed.
18. Addresses issues identified by quality improvement monitoring with involved staff, and assists with any corrective action plan.
Job Qualifications:
1. Associates Degree or higher preferred.
2. Two years of call center or equivalent experience meeting quality and productivity standards preferred.
3. Two years of previous management experience in demanding environment preferred.
4. Strong conflict resolution skills required
5. Strong communication (both oral and written) and interpersonal skills.
6. Ability to teach and motivate staff.
Knowledge and Abilities
1. This is a multispecialty role and requires the ability to communicate with all levels of call center personnel, patients, physicians, coworkers, staff and medical service providers.
2. Strong ability to communicate effectively both verbally and in writing; thoughts are logical and clearly expressed.
3. Detail oriented.
4. Ability to recognize and deal with priorities effectively.
5. Understand and uphold the call center policies and procedures.
6. Highly effective leadership and effective problem solver.
7. Excellent organizational abilities and documentation skills.
8. Can make independent decisions using critical thinking skills.
9. Must be able to work well under stress and relate to the public, staff, nurses and physicians in a professional manner.
1. Uphold and support the mission, objectives and policies of AccessNurse.
2. Responsible for meeting all essential functions of Patient Coordinator and Lead Patient Coordinator roles.
3. Maintain expertise in AccessNurse’s call handling applications and Training programs.
4. Active involvement with the Patient Coordinator Training Program and Quality initiatives as needed.
5. Provide timely feedback to employees to recognize good performance and improve performance deficiencies.
6. Write and deliver 90-Day and Annual Performance Reviews.
7. Coach and counsel employees from verbal warnings up to possible termination by managing the performance of all staff.
8. Facilitates positive communication with all departments and team members.
9. Maintains current expertise in all company and client systems to function as a Patient Coordinator or Lead Patient Coordinator as required.
10. Understands the operations and policies of the AccessNurse Call Center services.
11. Participates in leadership meetings as assigned.
12. Attend and participate in staff meetings.
13. Identifies staffing needs and ensures that the day, evening, and/or night shifts are adequately covered.
14. Flexibility in scheduling/availability to fill-in as additional staff when needed.
15. Required to cover on-call on a rotating basis and holidays.
16. Responsible for Patient Coordinator productivity metrics within the budgetary guidelines set by administration.
17. In conjunction with the Director of Nonclinical Services, writes and conducts staff disciplinary actions when needed.
18. Addresses issues identified by quality improvement monitoring with involved staff, and assists with any corrective action plan.
Job Qualifications:
1. Associates Degree or higher preferred.
2. Two years of call center or equivalent experience meeting quality and productivity standards preferred.
3. Two years of previous management experience in demanding environment preferred.
4. Strong conflict resolution skills required
5. Strong communication (both oral and written) and interpersonal skills.
6. Ability to teach and motivate staff.
Knowledge and Abilities
1. This is a multispecialty role and requires the ability to communicate with all levels of call center personnel, patients, physicians, coworkers, staff and medical service providers.
2. Strong ability to communicate effectively both verbally and in writing; thoughts are logical and clearly expressed.
3. Detail oriented.
4. Ability to recognize and deal with priorities effectively.
5. Understand and uphold the call center policies and procedures.
6. Highly effective leadership and effective problem solver.
7. Excellent organizational abilities and documentation skills.
8. Can make independent decisions using critical thinking skills.
9. Must be able to work well under stress and relate to the public, staff, nurses and physicians in a professional manner.
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