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Job Requirements of Sr. Client Relations Specialist:
QUALIFICATIONS / EXPERIENCE:
- Associate degree or equivalent education required; additional coursework or certification preferred.
- 3–5 years of related administrative experience, ideally supporting executive leadership.
- Proficient in Microsoft Office Suite, with intermediate skills in Word, Excel, and PowerPoint (including tables, graphs, and spreadsheets), as well as email and internet research.
- Strong interpersonal skills and a professional demeanor, with the ability to effectively interact with all levels of management.
- Proven ability to manage multiple tasks, meet deadlines, and prioritize in a fast-paced environment.
- Demonstrated ability to handle confidential information with discretion.
- Flexible and adaptable to change; comfortable navigating evolving priorities.
- Strong problem-solving and decision-making abilities.
- Excellent verbal and written communication skills, with a keen eye for grammar and detail.
- Exceptional organizational and time management skills.
- Self-starter with the ability to support multiple team members independently and with minimal supervision.
- Collaborative team player with a strong sense of initiative and accountability.
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Sr. Client Relations Specialist
TeamHealth
USA (Remote)
Full-Time
AccessNurse is the premier provider of medical call center solutions, including 24/7 telephone nurse triage, and answering services. In business since 1996, AccessNurse serves more than 20,000 providers and practices, along with health care systems, health plans and Federally Qualified Health Centers (FQHCs) across the country. AccessNurse is a TeamHealth Company.
OVERVIEW:
The Sr. Client Relations Support Specialist plays a key role in both operational support and client-facing functions. This position is responsible for maintaining accurate client data, supporting the configuration and maintenance of internal systems, and ensuring effective communication between departments and clients. The role works closely with various teams to enhance processes and deliver a high level of service to clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS / EXPERIENCE:
OVERVIEW:
The Sr. Client Relations Support Specialist plays a key role in both operational support and client-facing functions. This position is responsible for maintaining accurate client data, supporting the configuration and maintenance of internal systems, and ensuring effective communication between departments and clients. The role works closely with various teams to enhance processes and deliver a high level of service to clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Maintain and update client data, profiles and system configurations across internal platforms.
- Manage on-call schedules and ensure accurate provider and practice information is maintained.
- Conduct routine data integrity checks and assist with data clean-up efforts.
- Serve as the primary contact for client portal access and support, including account setup and updates.
- Create and distribute client communications and assist with mass mailings.
- Generate reports using internal reporting tools and assist with report development.
- Collaborate on process improvements and software enhancement initiatives.
- Support IT and Implementation teams with special projects, including scripting and technical documentation.
- Provide general administrative support and contribute to special projects as needed.
- Serve as a backup for operational tasks during peak times.
- Ability to manage multiple tasks and adapt to shifting priorities.
- Proficient in Microsoft Office Suite and internal data systems (experience with CRM tools is a plus).
- Experience with client communication, reporting tools, or technical support preferred.
- Participates as a professional, responsible, cooperative administrative team member.
- Other duties as assigned.
Job Requirements:
QUALIFICATIONS / EXPERIENCE:
- Associate degree or equivalent education required; additional coursework or certification preferred.
- 3–5 years of related administrative experience, ideally supporting executive leadership.
- Proficient in Microsoft Office Suite, with intermediate skills in Word, Excel, and PowerPoint (including tables, graphs, and spreadsheets), as well as email and internet research.
- Strong interpersonal skills and a professional demeanor, with the ability to effectively interact with all levels of management.
- Proven ability to manage multiple tasks, meet deadlines, and prioritize in a fast-paced environment.
- Demonstrated ability to handle confidential information with discretion.
- Flexible and adaptable to change; comfortable navigating evolving priorities.
- Strong problem-solving and decision-making abilities.
- Excellent verbal and written communication skills, with a keen eye for grammar and detail.
- Exceptional organizational and time management skills.
- Self-starter with the ability to support multiple team members independently and with minimal supervision.
- Collaborative team player with a strong sense of initiative and accountability.
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