Patient Services Rep After Hours Pediatrics

TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized by Newsweek as one of America’s Greatest Workplaces in Health Care for 2025 –Becker’s Hospital Review names TeamHealth among the top 150 places to work in healthcare. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us!

What we Offer

• Career Growth Opportunities
• A Culture anchored in a strong sense of belonging
• Benefits (Medical/Dental/Vision) begin the first of the month following 30 days of employment
• 401k (Discretionary match)
• Generous PTO
• 8 Paid Holidays
• Equipment Provided for Remote Roles

JOB DESCRIPTION OVERVIEW:

The Patient Service Representative performs a variety of duties to accommodate and support visitors to the Urgent Care facility. The Patient Services Representative provides direct assistance to patients in verifying demographic and personal information for all who present for treatment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Interacts calmly, respectfully and in a friendly manner with other representatives of services at Urgent Care. Assists in clerical duties as needed, functioning as a member of the health care team.
• Participates in development and implementation of general policies and procedures to provide for the physical and emotional comfort and safety of patients. Maintains competence through continuing education and in-service training.
• Verifies patient demographics, current insurance, and obtains patient consent to treat to ensure accurate billing. Assists patients with various forms, and obtains insurance waiver signatures as necessary.
• Performs a variety of duties involved in greeting and directing patients, their families, vendors, pharmaceutical representatives, and other business associates. Provides information to patients and their families on such matters as services, charges and routine treatment procedures.
• Answers telephone, takes messages, transfers calls and provides information to other Urgent Care departments upon request. Problem solves and utilizes resources to obtain patient information when patient is unable to communicate, seeking assistance as needed.
• Processes appropriate forms, and copies insurance card information to ensure accurate billing and medical record information. Receive payments on patient accounts; compares cash receipts and payments in balancing daily receipts, logging and securing payments according to policy.
• Assists in compilation of data for regular and special reports as requested by the Site Administrator and other management personnel.
• Assists other departments as needed, including Occupational Health, Legal and Corporate.
• Presents patient with information regarding Urgent Care HIPAA policy and obtains patient’s signature acknowledging their receipt of the HIPAA information.
• Demonstrates the ability to accept responsibility for appropriate conduct within the office setting and with other department associates by interacting calmly, respectfully and in a friendly manner with other representatives of services at the facility.
• Functions as a member of the health care team related to patient care by interaction and cooperation with physicians and other health care professionals. Routes patient records and specimens to assigned locations as needed, orders patient record details as needed. Refers patients to proper clinical resources for health care questions and to proper personnel for Urgent Care policies.
• Maintains strict confidentiality of patient information.
• Completes clerical duties in a time efficient manner as set forth by the Site Administrator. Reports errors or problems so that appropriate action may be taken for patient care.
• Confers with patient to obtain accurate information for records. Assists in completion of insurance/compensation/disability forms.
• Complies with quality assurance and HIPPA.

Job Requirements: