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Job Requirements of Operations Support System Analyst:
QUALIFICATIONS / EXPERIENCE:
- Two (2) to four (4) years of college (degree in business, analytics or IT-related field preferred); or 3-5 years related professional experience
- Healthcare experience preferred
- Advanced computer proficiency in Excel and moderate proficiency in Word and PowerPoint
- Experience using a credentialing software such as Credential Stream
- Experience with query language and relational database management (SQL Server, Tableau, Oracle, Snowflake, PowerBI etc.)
- Strong understanding of the various systems and how they integrate
- Ability to work with minimal direct supervision
- Ability to work independently or in a team environment
- Ability to work with collaboratively across departments
- Ability to problem solve, make decisions, and effectively communicate outcome
- Ability to balance the prioritization of work in accordance with immediate needs of the organization, as well as the strategic vision
- Ability to flex schedule when required to work off hours or weekends to support upgrades and releases
- Ability to communicate effectively with all levels of the organization
- Ability to balance and adjust the prioritization of work in accordance with immediate needs of the organization, as well as the strategic vision
- Superior verbal and written communication skills
- Innovative thinking beyond the boundaries of existing practices
- Strong analytical skills and project management skills, including understanding of how to interpret customer/end user’s needs and translate them into functional requirements
- Basic understanding of business units (HR, Finance, Accounting, Legal, Compliance, IT etc.) and how they integrate
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Operations Support System Analyst
TeamHealth
USA (Remote)
Full-Time
TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized by Newsweek as one of America’s Greatest Workplaces in Health Care for 2025 – Becker’s Hospital Review names TeamHealth among the top 150 places to work in healthcare. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join Us!
OVERVIEW:
The Operations System Administrator/Analyst’s primary responsibility is to serve as an administrator and analyst for proprietary and vendor products supporting Provider Services Operations as it relates to the configuration, implementation, and troubleshooting/support of assigned applications. Responsibility also includes the need to create reports, perform analysis, identify risks and render feedback. This role is to be focused on driving efficiencies, responding to changes in the industry, and maximizing the use of the tools for the end users, data analysis and data quality review. The position will work to continuously improve visualization and accessibility of data, performance indicators and other metrics to enhance provider credentialing and onboarding processes and drive improvements.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Serve as an administrator/analyst for proprietary and vendor products as it relates to the configuration, testing, implementing, support, troubleshooting, and requirements gathering
- Serve as a liaison between the end user and other departments to ensure that configurations are tested against the requirements and issues are resolved in a timely manner
- Manage the workflow for testing and implementation of software enhancements and new releases
- Evaluate current processes and systems utilization in order to propose new processes and solutions that are more efficient
- Responsible for the creation and/or editing of electronic forms/workflows/tables/reports etc. in the software
- Generate reports and perform analysis on regular cadences
- Continuously improve visibility to data by enhancement of visual dashboards and export capabilities within system(s)
- Coordinate with internal IT departments or external vendors to resolve system integration issues or enhancements
- Maintain an issue log for external vendors and provide routine communication to the end users
- Maintain user security for assigned applications and ensure that roles and role assignments are properly configured
- Responsible for intake and prioritization of the backlog for software while maintain ongoing communication to ensure issues are reported on, tracked and resolved timely
- Collaborate with operational area subject matter experts and sub-committee teams to elicit and document detailed requirements.
- Use administrative tools in proprietary or vendor application to configure security, workflows, events or tasks related to workflow
- Perform data analysis, integrity checks, and data corrections in proprietary systems to ensure quality exists on key data elements
- Perform routine data analysis and quality review. Review these reports for trends or inaccuracies
- Produce accurate reports executive leaders as requested
- Serve as a backup to team for troubleshooting login issues, missing data, etc.Performs other duties as assigned
Job Requirements:
QUALIFICATIONS / EXPERIENCE:
- Two (2) to four (4) years of college (degree in business, analytics or IT-related field preferred); or 3-5 years related professional experience
- Healthcare experience preferred
- Advanced computer proficiency in Excel and moderate proficiency in Word and PowerPoint
- Experience using a credentialing software such as Credential Stream
- Experience with query language and relational database management (SQL Server, Tableau, Oracle, Snowflake, PowerBI etc.)
- Strong understanding of the various systems and how they integrate
- Ability to work with minimal direct supervision
- Ability to work independently or in a team environment
- Ability to work with collaboratively across departments
- Ability to problem solve, make decisions, and effectively communicate outcome
- Ability to balance the prioritization of work in accordance with immediate needs of the organization, as well as the strategic vision
- Ability to flex schedule when required to work off hours or weekends to support upgrades and releases
- Ability to communicate effectively with all levels of the organization
- Ability to balance and adjust the prioritization of work in accordance with immediate needs of the organization, as well as the strategic vision
- Superior verbal and written communication skills
- Innovative thinking beyond the boundaries of existing practices
- Strong analytical skills and project management skills, including understanding of how to interpret customer/end user’s needs and translate them into functional requirements
- Basic understanding of business units (HR, Finance, Accounting, Legal, Compliance, IT etc.) and how they integrate
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